Office Manager

Company Description RCH Communications is a dynamic telecommunications company specializing in cutting-edge solutions for businesses across Wisconsin and the broader Midwest region. The company delivers professional installation of phone systems, network services, and voice/data infrastructures at competitive prices. Its economical and reliable solutions are designed to support growth, moves, add-ons, changes, and reconfigurations without risking the initial investment. RCH Communications provides full-service support, assigning dedicated project managers who guide each project from start to finish, ensuring it meets client goals, timelines, and budgets.

The team is committed to exceeding customer expectations through responsive service and tailored telecommunications solutions.
Role Description The Office Manager is a full-time, on-site role based in Waukesha, WI. This role oversees daily office operations, including managing office supplies and equipment, coordinating maintenance, and ensuring a well-organized, efficient work environment. The Office Manager will handle administrative tasks such as scheduling meetings, maintaining records, processing mail, preparing basic reports, and supporting leadership with organizational needs. The role includes acting as a primary point of contact for internal staff and external customers, routing inquiries, and providing courteous, timely customer service.

The Office Manager will also help streamline office procedures, support onboarding processes, and contribute to a professional, collaborative workplace culture.
Qualifications

• Strong communication and interpersonal skills, with the ability to interact clearly and professionally with team members, vendors, and customers.
• Proficiency in administrative assistance and office administration, including scheduling, record keeping, document management, and basic reporting.
• Experience working with office equipment and systems, such as printers, phones, copiers, and office software (e.g., word processing and spreadsheets).
• Demonstrated customer service skills, including handling inquiries, resolving issues, and maintaining a service-oriented attitude.
• Strong organizational and time-management abilities, with attention to detail and the capacity to manage multiple tasks and priorities.
• Comfort working on-site in a fast-paced environment and collaborating with technical and operational teams.
• Prior experience in an office management or administrative role is preferred; experience in telecommunications or a related industry is a plus.
• High school diploma or equivalent required; additional education in business administration or a related field is beneficial.