Billing Assistant

Michael Best & Friedrich LLP is seeking an entry level,driven and organized
Billing Assistant in our Waukesha, WI office. The Billing Assistant office will provide support to the Billing Department Team. Opportunities to expand responsibilities and progress within the Billing Services function are available for individuals based on strong performance and the desire to grow.

• Support the Billing Lead and Billing Specialists in the timely distribution of invoices.
  • Manage the end-to-end invoice distribution process, ensuring client invoices are delivered accurately timely and in accordance with client requirements.
• Complete a broad variety of tasks for the Billing Team, including but not limited to:
  • Assist Billing Specialists with setting up new clients for e-billing (Legal Tracker/Serengeti, Tymetrix T360, Counsel Link, Bill Blast etc.)
  • Submit electronic invoices to clients via Bill Blast or their designated electronic billing system and verify successful submission
  • Perform client billing activities for assigned clients in a timely manner
  • Track status of bills submitted, identifying issues, and work to address rejections and reductions as they arise
  • Prepare and distribute monthly accrual information to clients.
  • Proactively follow-up with the Billing Lead, Billing Specialists, Legal Assistants, and Attorneys
• Manage shared billing team mailbox, including:
  • Prioritize, review and proactively follow-up on requests, ensuring all requests are completed in a timely manner
  • Resolve requests
  • Routing requests to the appropriate Billing Specialist when needed.
• Communicating situations as they arise that may require follow-up, such as rate issues, delays in billing, difficult requests, etc.
• Maintain discretion and confidentiality when handling client and firm information.
• Additional duties and special projects as needed

• This position is based in our Waukesha, WI office
• Ability to work 40 hours per week and flexibility for possible overtime
• Exceptional interpersonal skills to work effectively within a team environment, as well as independently
• The ability to adapt to new assignments and deadlines in a fast-paced, highly demanding environment is required
• Excellent administrative skills, including extreme attention to detail and accuracy
• Ability to learn and embrace new skills and best practices as the position evolves and Firm needs change
• Ability to work well under pressure and meet tight deadlines
• Ability to work well independently as well as effectively within a team
• Ability to develop relationships and foster teamwork at all levels of the Firm

Communication

• Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and staff
• Excellent oral and written communication skills
• Ability to manage confidential information and sensitive situations with tact and discretion

Problem Solving Skills

• Ability and confidence to identify and analyze issues, make decisions, and initiate actions/solutions
• Agility to respond to unexpected challenges, including proactively developing innovative solutions to complex problems while maintaining a professional demeanor

Professionalism

• Ability to maintain composure and demonstrate good judgment
• Valid authorization to work in the U.S.

This is an opportunity to work with the Best
. We are Michael Best & Friedrich, LLP
. We are a full-service law firm with more than 350 lawyers and technical professionals who work in collaborative, interdisciplinary practices to serve clients around the world.

We work with companies in all kinds of industries, as well as trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals. Since our firm’s founding in 1848, we’ve…