Personal Lines Customer Service

Responsibilities

• Interact with customers to provide information in response to inquiries about policies and to handle and resolve customer needs.
• Process applications: reviewing insurance applications to ensure all information is received properly, comply with data on insurance policies, and confirm appropriate changes are made to resolve customer needs.
• Policy cancellations: process cancellation of policies as requested.
• Policy reinstatements: gather data on lapsed policies for reinstatement.
• Claims: gather information from clients.
• Quoting: find appropriate companies to fit client needs.

• Insurance experience.
• Must have a P&C License.
• Office experience.
• Good personality and communication skills.
• Typing, computer skills, data entry, and strong organizational skills.
• Ability to work well with others and independently.