Receptionist, Customer Service​/HelpDesk

We are looking for a full‑time Receptionist to join our team! The Receptionist will greet guests, answer phones, and direct customers to the appropriate department. The right candidate has superb customer‑service skills, is highly organized, and pays meticulous attention to detail.

• Receive cash, checks, and credit‑card payments from customers and record the amount on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Ascertain and record totals of counter tickets and repair orders, sales deposits, and verify against all cash, checks, and credit‑card payments on hand at end of shift (including Excel worksheet of service and parts invoice totals).
• Process internal orders daily.
• Guarantee all checks comply with company policy.
• Answer phones and direct consumers to the proper department, following up in a timely manner.
• Handle customer complaints diplomatically and refer them to the appropriate individual for resolution.
• Follow all company safety policies and procedures.
• Promptly and efficiently answer a multi‑line switchboard and transfer calls.
• Check with management at the end of each shift to confirm any additional needs.
• File as needed (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies).
• Perform any other special duties as requested by dealer and other managers.

• Regular attendance consistent with the attendance policy.
• Shift hours: 7:30 am – 4:30 pm Monday‑Thursday; 7:30 am – 6:00 pm Friday.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Ability to stay stationary for long periods of time.
• Excellent oral communication skills.
• Professional personal appearance.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.

• Competitive pay
• Paid training
• Paid vacation
• Medical, dental, and vision coverage
• 401(k) plan
• Closed Sundays