Customer Concierge Representative

Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.

The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along.

KEY RESPONSIBILITIES:

Assist current customers with issues related to their window replacement projects

Work closely with the production team to ensure each customer has their project installed to their liking

Schedule product installations

Ensure customers have a positive experience buying their new windows and doors

Build concrete relationships with homeowners

Input project information to database

Update customer filesKNOWLEDGE, SKILLS, AND

EXPERIENCE:

2+ years Customer Service experience

Excellent interpersonal skills

Data entry skills

Strong competence in Microsoft Office High attention to detail

Ability to organize simultaneous tasks BENEFITS:

Full medical, dental, life and disability insurance plans

Company matched 401K Generous paid vacation and holidays

Paid training

Bonus program

The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier
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