Customer Service Representative

We are seeking a Manufacturing Customer Service Representative with a positive, professional
attitude and ability to think and react quickly. This individual is responsible for all our customer
invoicing and weekly A/R collection calls. In this role, you will enter and manage customer
orders, consult with the customer to verify product/order specifications and confirm delivery
dates. This roles requires the ability to work closely with internal staff (sales, purchasing,
engineering, manufacturing) to monitor progress and ultimately ensure your customers’
demands are met. Your ability to positively address and resolve customer inquiries, problems,
and complaints regarding product quality, delivery, billing, and other issues will be critical to your
success. This position reports to the General Manager and must be able to work
independently. Strong computer and interpersonal skills are a must!

• Competitive hourly rate
• 401(k) plan with match
• Company Paid Benefits include:
  Short and Long-Term Disability, AD&D, Life Insurance
• Generous PTO plan and paid holidays
• Health, Dental, and Vision Insurance

• High school diploma or equivalent; college preferred
• Professional customer relations skills including business writing and verbal skills
• Must have at least 3 years of customer service, sales support, or inside sales experience in a B2B manufacturing environment.
• Analytical thinker with high mental aptitude and good math and organizational skills
• Strong attention to detail and follow through is a must
• Strong computer skills a must – data entry, general navigation and eventually a strong understanding of our ERP software

Full-time, First Shift (7:30am-4pm) M-F, OT as required

Hourly: $19-$24/hr based on experience