Customer Service Manager

Customer Service Manager

Location:

Waukesha, WI, US, 53186

Pay Type:

Salary

Position type:
Full-time / Salary

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment:
We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at  ()

Description:

Join the Gaco team, a trusted name in building envelope solutions with a heritage dating back to 1955.

We’re seeking a Customer Service Manager who’s ready to be part of a company committed to formulating everyday success for every customer through innovative, reliable products used to adhere, seal, and protect at every level of the building envelope.

The Customer Service Manager directs, manages and supports all aspects of the Customer Service function.

• Directs, manages and supports all aspects of Customer Service function which includes oversight of all operations and deliverables associated with creating a “Best in Class” Customer Service Program
• Anticipates the impact of the changing business environment on customer service
• Develops strategies and implements programs to meet growth objectives
• Evaluates on-going needs for customer service systems
• Establishes high service standards and creates metrics to measure performance and monitor productivity
• Evaluates Customer Service’s operating procedures, and makes changes to improve accuracy, efficiency or reduce waste and expense
• Communicates roles, responsibilities, priorities and performance expectations to team members to ensure a highly productive team
• Provides direction and coaching for staff professional development

• Develop and launch strategic solutions and consistently meet Customer Service goals
• Accuracy and timeliness of Customer Service transactions
• Efficiency and effectiveness that available resources are used to achieve operational goals for Customer Service
• Productivity and morale of staff
• Ensure quality of Customer Service training
• Adherence to company policy and procedures

• Initiate tasks within established guidelines
• Analyze and improve departmental processes
• Enforcement of departmental policies
• Hire, reward and discipline employees

Work is performed with minimum of direction and supervision: has significant latitude in determining work objectives and goals. Regular use of independent judgment is required. Erroneous decisions and/or failure to get results may cause serious delays or substantially increase costs; may cause poor employee or customer relationships.

• Bachelor’s or Associates degree preferred and five to seven years related experience, including three years in a management role specifically in customer service environment
• Experience in manufacturing is required
• Demonstrated ability in building and maintaining a high performing team
• Proven ability to communicate effectively with people at all levels of the organization in multiple functions
• Must demonstrate a passion for process improvement,…