Customer Service Coordinator
Job in
Waukesha, Waukesha County, Wisconsin, 53188, USA
Listed on 2026-09-30
Listing for:
Pro Mach, Inc.
Full Time
position Listed on 2026-09-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Client Relationship Management
Job Description & How to Apply Below
Onsite: US WI Waukesha Loc2:
Full time:
Posted Today: JR101577
Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.
*** Do we have your attention?
*** Keep reading. With over 3,000 installations in nearly 40 countries, Federal leads the industry with high-speed rotary and inline liquid filling and capping equipment for manufacturers of aerosol, pourable, and non-pourable viscous and semi-viscous products in the food, pharmaceutical, personal care, home care, and chemical markets. As part of the Pro Mach Filling & Capping business line, Federal helps our packaging customers protect and grow the reputation and trust of their consumers.
The Customer Service Coordinator role at Federal is responsible essential job functions to ensure the company’s customer service objectives/goals are achieved ensuring customers receive prompt, high-quality product support. Reports to the LCM Director.#
Key Job Responsibilities
* Schedule and monitor workload for service technicians
* Provide Quotes for service installations, retrofits, and preventive maintenance service visits
* Maintain a high profile customer contact to guarantee quality service
* Provide assistance with warranty issues
* Review service reports for required follow-up
* Professionally handle service calls in a proactive and timely manner with minimum assistance. When assistance is required by other departments, remain involved while continuing to be the customer main point of contact.
* Team Player in Project Managing Aftermarket Retrofits
* Assist with cost-effective scheduling of travel for service technicians
* Be proactive in continuously improving the Service Department
* Assist in coordinating training to ensure that technicians constantly improve technical skills.
* Available for travel due to company needs (
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