Customer Service Associate

Steinhafels is now recruiting for a full-time Customer Service Associate to join our team at our Waukesha location. This position would include an average of 2 - 4 shifts per month working from our Waukesha store office. When not working in our beautiful store, you would work from your Southeast Wisconsin home.

Steinhafels, founded in 1934, is an employee-owned, family-run company. Our associates have voted us a Top Workplace in Southeast Wisconsin 10 times! With our positive company culture and strong focus on work-life balance for our associates, we continue to be an employer of choice and are looking to add to our dynamic team. Based on eligibility, we offer many great benefits including:

• a fantastic employee discount
• paid training
• paid time off
• paid holidays
• health & dental insurance
• 401(k)
• participation in our Employee Stock Ownership Plan

and more.

Primary responsibilities include:
Assisting customers in-person and over the phone to inform them of actions taking place regarding their order (part ordered, exchange, delivery, etc...). Troubleshooting and working to resolve customer issues/complaints in a timely manner, and other duties as assigned.

Must be computer literate, dependable, and have exceptional communication and customer service skills. Prior experience in a customer related field preferred. Working weekends and holidays would be a requirement, as well as some closing shifts.

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