Customer Escalations Specialist
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep
Generac is seeking an Appeals & Grievances Specialist I in Waukesha, WI to manage escalated customer concerns with professionalism, accuracy, and timely follow-up. You will coordinate with the dealer network and internal teams to resolve issues while maintaining high service standards.
The role emphasizes investigation, documentation, empathy, and adherence to deadlines, with opportunity to interact with external agencies as needed and to contribute to a strong customer care culture.
Consider building your career as a Customer Escalations Specialist I at DR Power LLP.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Escalations Specialist I role in the description above.
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Join DR Power LLP and contribute to our ongoing work.
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