Training Facilitator - Technical Product Training

Description The INNIO Advantage:

INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.

Role

Summary:

At INNIO's Product Training Center, we help customers, channel partners, technicians, and employees develop the knowledge they need to operate, maintain, and support Waukesha gas engines.
We are looking for a Training Facilitator - Technical Product Training to join our Waukesha-based team and become an engine subject matter expert.
This role is ideal for someone who enjoys being in front of a class, translating complex technical information into practical learning, and helping others master hands-on technical work.

Essential Responsibilities:

Deliver mechanical and control system hands-on and classroom training courses for international customers, channel partners and INNIO employees in the assigned regions

Identify additional training needs through regular consultation with all relevant business areas who are subject matter experts (SME) and build product technical skills for INNIO’s Waukesha engine product portfolio

Provide leadership for the successful execution of complex training design & development projects based on organizational and individual needs

Serve as the focal point and leader to facilitate on-time completion of project deliverables from engineering, field service and other areas of the organization

Ensure instructor preparedness when new training products are introduced

Benchmark internal and external training tools and concepts for the Waukesha engine product portfolio and leverage synergies

Evaluate success of training and development programs and help to identify new or additional training needs based on the feedback from stakeholders

Work and communicate with all internal and external stakeholders to continuously improve training related programs, processes and procedures

Qualifications / Requirements:

Bachelor’s degree in Education, Organization Development, Engineering or related field in training or equivalent experience. (Associate degree in Training or Instructional Design and 2 additional years in delivering training programs). At least 2 years’ experience in the delivery of technical training.

Knowledge of and proficient using tools including e-Learning software, Excel, Word, PowerPoint, SharePoint, Documentation Management software

Knowledge of engines

Change agent and self-starter that welcomes change and can evaluate, initiate and introduce new learning concepts

Strong focus on customer satisfaction and able to co-operate with others at all levels and times demonstrating strong teamwork

Excellent communication skills, both verbal and written

Strong organizational skills and ability to follow comprehensive process landscapes

Experience with facilitating creative learner-centered training materials to include e-learning, instructor led material and corresponding training manuals and other virtual training delivery platforms

Experience translating technical information into easily understood instructional programs

Desired Characteristics:

Master’s degree in Learning & Development, Adult Education or similar degree from an accredited university or college

Experience with technical/industrial machines

Demonstrated ability to develop credibility with customers and a strong customer service mindset

Able to work in a team and…