Senior Service Engineer – CT

Job Description Summary

Responsible for defining and driving the service approach and execution for Premium CT product lines, ensuring reliable and scalable service readiness across the full product lifecycle.

This role provides broad exposure to the entire system and requires collaboration across engineering, service operations, quality, training, and product leadership. The Senior Service Engineer influences service‑related decisions from early product definition through verification/validation and installed base support, ensuring alignment with program and customer needs.

• Define and drive system‑level service approach, including serviceability, diagnostics, FRU design, and lifecycle support.
• Own product and subsystem requirements related to serviceability, diagnostics, and support readiness.
• Establish and refine FRU strategies, partnering with GPRS, Service Operations, and cross‑functional teams.
• Influence product design decisions to improve serviceability and field support.
• Maintain and improve quality systems in compliance with GE Quality policies and Six Sigma standards.
• Lead resolution of complex technical issues and support field‑related problem solving when additional leadership is needed.
• Coordinate service engineering activities, including work breakdown structures, staffing plans, and execution tracking.
• Drive alignment across engineering, service, quality, and product teams to ensure delivery of service‑related outcomes.
• Work with online support centers, field engineers, customers, and program leadership to ensure alignment between service approach and field execution.
• Support consistency of service approaches across multiple programs or systems where appropriate.
• Provide technical leadership and mentorship to junior and mid‑level engineers.
• Act as a technical authority, independently driving decisions related to serviceability, diagnostics, and support.
• Own assigned technologies that support product performance and service effectiveness.

• Education & Experience:
  
  Bachelor’s degree in a STEM discipline (Science, Technology, Engineering, or Mathematics) with 5+ years of relevant engineering experience.
• Technical Expertise:
  Strong experience in requirements management, quality management systems, and regulatory compliance processes.
• System‑Level Ownership:
  Demonstrated experience working across systems or subsystems within complex products.
• Technical Leadership:
  Proven ability to lead technical efforts and influence cross‑functional teams.
• Problem Solving:
  Experience resolving complex technical issues and supporting field‑related challenges.
• Decision‑Making & Influence:
  Experience contributing to and influencing program‑level technical decisions.
• Collaboration:
  
  Ability to work effectively within a matrixed organization across multiple stakeholder groups.
• Work Location:
  
  This is an on‑site role based in Waukesha, WI.

• Strong Communication:
  Ability to explain technical concepts clearly and work across teams effectively.
• Leadership &
  
  Collaboration:
  
  Demonstrated leadership and ability to support development of other engineers.
• Proactive & Results‑Driven:
  Self‑motivated and able to manage multiple priorities.
• Analytical Problem Solver:
  Strong ability to identify root causes and implement practical solutions.
• Cross‑Program
  
  Experience:
  
  Experience working across multiple products or programs is a plus.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE Health Care offers a great work environment, professional development, challenging careers, and competitive compensation.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE Health Care does not currently require U.S. employees to be vaccinated against COVID‑19, some GE Health Care customers have vaccination mandates that may apply to certain GE Health Care employees.

Relocation Assistance Provided:
No