Field Service Engineer

Job Description Summary

Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and be accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

• The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory.
• Ideal candidates will reside within a 40-mile radius of where the position is based.
• Company vehicle provided.
• 5% overnight travel possible and a valid driver’s license is required.

• They will provide remote and on-site technical support for BD Pyxis/Parata automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements to include DHA/DoD facilities.
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, bring up issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
• Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role.
• Demonstrate a moderate use of competency and an appropriate ability to solve hardware and software problems.
• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support.
• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls.
• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required.
• Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions to advance to the next level in 2-3 years.
• Maintain company assets (car, tools, and inventories) securely and in working order.
• Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
• Able to work independently and in a team environment, and engage/call out to team leadership for sophisticated solving and resolution of issues as needed.

• Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience.
• 3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications.
• Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.
• Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions.
• Proofs must include:
  Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test),…