Sr. Manager Of Service Reliability And Manufacturing Engineering

Job Title:

Sr. Manager of Service Reliability & Maintainability Engineering

Job Description

The Sr. Manager of Service Reliability & Maintainability Engineering leads a dedicated team to ensure products, systems, and equipment are designed for maximum serviceability, minimal downtime, and optimal lifecycle cost. This role is responsible for defining maintainability strategies, driving design-for-serviceability initiatives, partnering across engineering and operations, and developing processes that improve Mean Time to Repair (MTTR), accessibility, diagnostic capability, modularity, and field service efficiency.

The manager provides both technical oversight and organizational leadership to embed maintainability principles throughout the product lifecycle.

Responsibilities

+ Establish and govern maintainability standards, processes, and requirements across all products and platforms.

+ Develop recommendations to reduce service time, improve technician ergonomics, and eliminate repeat failures caused by maintainability issues.

+ Establish maintainability requirements and KPIs (e.g., MTTR, accessibility targets, tool requirements).

+ Drive improvements in diagnostic systems, fault isolation logic, and remote troubleshooting capabilities.

+ Translate field learnings into actionable design improvements, strategic insights, and long-term platform enhancements.

+ Represent maintainability requirements in design reviews, technical reviews, program gates, and executive updates.

+ Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.

+ Design and direct the work of the team. Select, coach, and develop staff. Set clear expectations to inspire and motivate the team. Manage performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.

+ Oversee, direct, and assign activities and responsibilities that ensure the highest level of operating standards regarding facility appearance/cleanliness/orderliness and Environmental, Health and Safety.

+ Oversee and assign activities and responsibilities for projects to ensure timelines and budgets are met. Lead engineers through the implementation of new technologies and equipment. Define resource needs and work within budget and staffing parameters to accomplish objectives for the area of responsibility.

Essential Skills

+ Project management

+ Manufacturing engineering

+ New product development

+ Regulatory compliance

+ Process improvement

+ Audit

+ Manufacturing processes

Additional

Skills & Qualifications

+ Bachelor's Degree

+ 10 years' experience supporting a lean manufacturing environment

+ Minimum 5 years of experience with new product development

+ Minimum 10 years working with standards, processes, and cycle times

+ Experience working with multiple plants and reliability analysis

Work Environment

The position is based on-site at the headquarters in Waukesha. A relocation package is available, offering $15K to assist with relocation expenses.

Job Type & Location

This is a Contract to Hire position based out of Waukesha, WI.

Pay and Benefits

The pay range for this position is $77.00 - $87.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukesha,WI.

Final date to receive applications

This position is anticipated to close on Jul 3, 2026.

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