Residential Energy Services Consultant

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well‐being are paramount. Join our team and experience first‑hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

We Energies, a subsidiary of WEC Energy Group, is seeking a Residential Energy Services Consultant in our Waukesha, Wisconsin location. This position is represented by We Energies L2150 Union.

As the primary customer contact, the Residential Energy Services Consultant proactively and reactively responds to the sales and service needs of residential and small commercial customers including service delivery, outages, energy quality issues, new services, outdoor lighting, rewires, relocations, hold‑off clearances, removals, cut‑offs, metering, client jobs, and billing inquiries for gas and electric customers.

• Contact, establish, and maintain relationships with both new and current customers to discuss wants, requirements, and service concerns.
• Work with homeowners, developers, contractors, consultants, engineering firms, and municipalities to establish new or expanded service.
• Consult with customers on service options and corresponding prices.
• Create and cancel work requests, send applications and other correspondence to customers, builders, and contractors.
• Coordinate installation with internal and external resources, negotiate timelines and required‑by dates.
• Request plot surveys, boundary lines and other missing information on work requests.
• Manage customer contact and expectations for service delivery by identifying and resolving issues to completion.
• Proactively manage internal work requests by identifying and resolving issues to completion.
• Provide notification for planned outages to affected customers.
• Respond to rate evaluations, bill inquiries, and various service functions.
• Initiate customer referrals and promote participation in company programs, energy efficiency, and conservation measures.
• Determine availability of service.
• Apply standard cost guide information to give customers general cost for new service, rewire, relocation, deactivations, and removal.
• Determine need for site visits and assign design or site visit to appropriate personnel.
• Act on requests for site visits from central groups, customer contact centers, and customers to gather field information or determine job design status.
• Provide answers to technical questions from construction crews and customers.
• Identify options and alternatives to customer requests for service work.
• Perform gas energy audits and apply economic models for gas sales and gas main estimates.
• Share location information for potential new building, pool/deck sites, and drain tile location.
• Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
• Respond to meter requests and removals, prepare documents for Meter & Service.
• Coordinate and schedule customer or company requested outages, hold‑offs, and client jobs.
• Report emergency or outage information for gas and electric facilities to the appropriate service department.
• Respond to notifications of customer equipment violations or hazards by composing letters, scanning into STORMS, distributing to customers and municipalities, and following up for corrective actions.
• Coordinate, conduct, participate,…