Equipment Service Representative

Job Description

To provide efficient and timely onsite equipment service to assigned customers for Rotary Vacuum Chamber and other packaging equipment located in protein processor plants. Level II:
Possess a mechanical and electrical technical aptitude with the ability to troubleshoot most packaging machine issues. Occasionally requires management support to handle difficult issues.

Acts as a safety leader and puts safety first in all responsibilities. Understands customer requirements relating to problems to products and equipment. Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. Provides preventative maintenance, troubleshooting and technical support for Rotary Chamber and other flexible plastic packaging equipment at customer facilities using Amcor materials.

Maintains accurate and timely reports on work activities and time utilization. Assists in the installation and start-up of all packaging equipment manufactured and sold by AFNA. Assist in the rebuilding of Rotary Chamber equipment in Amcor’s R&D facility in New London, WI. Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or R&D.

Conducts training for the customers on proper operation and maintenance of equipment. Assists on projects and make take the lead on smaller tasks within an overall project. Establishes and maintains effective relations with customers, sales personnel and internal AFNA staff personnel. Completes relevant reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.

• Customer Orientation – demonstrated concern for satisfying one’s external and/or internal customers
• Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
• Initiative – identifying what needs to be done and doing it before being asked to or required by the situation
• Technical Expertise – depth of knowledge and skill in a technical area
• Results Orientation – continuously delivers and executes on tasks in order to ensure compliance within established guidelines
• Attention to Communication – ensuring that information is passed on to others who should be kept informed; both oral and written communication is clear and concise

• Education:
  
  Technical Degree or equivalent experience in electrical or mechanical technology or similar discipline preferred. Megatronics training and certification preferred.
• Physical demands:
  The duties of this position require that the associate be able to drive, stand, walk, use hands to manipulate tools and parts, stoop, kneel, talk, hear and have good near and far vision acuity and effective depth perception. The position requires the ability to climb and balance and occasionally lift up to 75 pounds.
• Experience:
  
  3 - 5 years experience in food packaging industry (material & machinery)
• Willing to travel 75% or more and holds a valid driver’s license

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the "Know…