Bell Captain

Pyramid Global Hospitality values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Our People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance.

Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative environment that encourages growth and fosters success across our 230+ properties worldwide.

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Welcome to The Dellshire, a distinctive pre-build property in our portfolio, set to open in Spring 2026. Dellshire Resort will be an independent four‑star destination resort nestled in the scenic beauty of Wisconsin Dells. This rare opportunity will allow future team members to help shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.

At Dellshire Resort—a world‑class, medieval‑inspired destination where technology meets timeless adventure—you’ll join a team dedicated to awakening imagination, wonder, and connection. The Bell Captain oversees the Bell and Valet teams to ensure efficient and welcoming guest arrival and departure experiences, providing leadership, direction, and training to Bell Attendants while assisting guests with luggage handling, transportation arrangements, and resort information.

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre‑opening environment with room to make your mark.
• Competitive pay.
• Comprehensive health, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with employer match.
• Associate recognition programs.
• Exclusive discounts and family perks.
• Free employee meal daily.

• Supervise the daily operations of the Bell and Valet teams to ensure exceptional guest service.
• Greet all arriving guests warmly, assisting with luggage, parking coordination, and transportation needs.
• Coordinate luggage storage, deliveries, and retrievals in an organized and timely manner.
• Monitor lobby activity to ensure prompt attention to all guests and efficient traffic flow.
• Train, schedule, and coach Bell Attendants and Valet team members to uphold resort service standards.
• Oversee the cleanliness and organization of the bell stand, lobby, and guest entry areas.
• Assist in maintaining proper staffing levels and communicate operational needs to the Front Office Manager.
• Handle guest inquiries, directions, and requests courteously and efficiently, ensuring follow‑up and satisfaction.
• Communicate effectively with Front Desk, Housekeeping, Engineering, and other departments to coordinate guest movements.
• Ensure team adherence to safety, uniform, and grooming standards.
• Perform daily inspections of the porte‑cochère and vehicle staging areas to ensure a safe and welcoming environment.
• Act as a working leader by assisting with bell and valet duties as needed during peak times.

• High school diploma or equivalent required; hospitality coursework or degree preferred.
• Minimum 2 years of bell or guest services experience in a full‑service or resort environment; prior supervisory or lead experience preferred.
• Excellent guest service, communication, and leadership skills.
• Ability to motivate and develop team members in a fast‑paced environment.
• Knowledge of local attractions,…