1st Shift - IT Systems Administrator

Overview

Job Title:

IT Systems Administrator

Location:

Hybrid / Waukesha, WI

Shift: 1st Shift M-F

Salary Range: $75-$85K Annually

The IT Systems Administrator will work under the direction of the Director of Technology to manage and support the organization's network, systems, cybersecurity, and technical operations. This role is hands-on and collaborative, requiring a balance of technical expertise, problem-solving ability, and a service-oriented mindset. The ideal candidate will be proactive, security-conscious, and committed to supporting a mission-driven nonprofit environment.

• System and Network Management

• Maintain and secure the organization's network infrastructure, including Wi-Fi access, routers, and firewalls
• Administer physical security systems such as door access control and security cameras
• Manage Microsoft 365 services including SharePoint, Exchange Online, and Entra  (formerly Azure AD), with a focus on Single Sign-On (SSO) integrations for platforms such as Hub Spot, Click Up, and Dropbox
• Oversee and optimize implementation of Microsoft Endpoint Detection and Response (EDR) suite to simplify security and reduce system complexity
• Develop and maintain standardized workstation configurations for all staff
• Support the implementation of office network and site security solution for upcoming office relocation
• Ensure email deliverability through DMARC/DKIM configuration

• Cybersecurity and Asset Management

• Implement and monitor security protocols for all employee devices to protect against threats
• Develop and deliver cybersecurity training and awareness programs for staff to build a strong security culture
• Track and manage the organization's IT assets, including laptops, peripherals, and software licenses
• Identify opportunities for efficiencies by optimizing software licensing, such as leveraging Microsoft nonprofit pricing and eliminating redundant software
• Support the development, documentation, and enforcement of standard operating procedures (SOPs) and IT policies

• Technical Support and Operations

• Provide on-site, in-person technical support to staff for hardware, software, and network issues, ensuring quick resolution
• Support A/V technology in the boardroom and huddle rooms
• Troubleshoot and resolve common IT issues such as printer communication, ISP connectivity, and other hands-on problems
• Assist with integrating data and intelligence between different business systems and the Microsoft ecosystem, such as synchronizing email, Teams and phones with Hub Spot

• Documentation and Reporting

• Maintain detailed documentation of network configurations, system changes, and support procedures
• Generate reports on system performance, security incidents, and asset inventory for leadership review

• Provide onboarding IT training for new staff to ensure smooth integration into the organization's systems
• Offer ongoing tech guidance to staff to improve digital literacy and reduce support requests

• Conduct regular system backups and test disaster recovery protocols to ensure business continuity
• Monitor and apply system updates and patches to maintain security and performance
• Other duties as assigned

• Proven experience as an IT Administrator or similar role
• Minimum 5 years of experience (8 years preferred)
• Experience in nonprofit or association environments preferred
• Strong knowledge of network and system security best practices
• Expertise in Microsoft 365 administration, including SharePoint and Entra  (Azure AD)
• Familiarity with endpoint detection and response (EDR) solutions
• Excellent problem-solving skills and the ability to work independently
• Strong communication and interpersonal abilities
• Creative and security-conscious approach to solving business challenges
• Ability to travel up to two (2) weeks per year

• Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified:
  Administrator Expert
• CompTIA Network+