Director-Service Technology

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** 8. CONTACTING US
** Technology page is loaded## Director-Service Technology locations:
Waukesha, WI - USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR13662
** We are Generac, a leading energy technology company committed to powering a smarter world.
** Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Director Service Technology is responsible for defining and executing the enterprise service process and technology strategy that enables a differentiated, scalable, and data‐driven service experience. This role leads the end‐to‐end service technology roadmap across Service Lifecycle Management (SLM), dealer and customer‐facing platforms, technical support tools, training portals, eCommerce enablement, and service analytics.

With a strong focus on customer and dealer experience, operational efficiency, and global scalability, the Director drives transformation of service operations by leveraging digital platforms, standardized processes, and actionable insights. The role partners closely with IT, Service Operations, Engineering, Quality, Commercial, and regional leaders to ensure service technologies support business strategy, product roadmaps, and continuous improvement objectives across all subsidiaries and markets.
** Major Responsibilities
*** Define and own the enterprise service technology vision, roadmap, and investment priorities aligned to service excellence and growth objectives.
* Drive standardization and scalability of service platforms and processes across business units and regions.
* Lead functional ownership of SLM, dealer service operations, B2C service applications, technical support systems, training portals, and service‐related eCommerce capabilities.
* Leverage AI tools to implement value-driven applications and efficiencies.
* Translate business needs into clear functional requirements and partner with IT to deliver secure, scalable solutions.
* Ensure service technologies enable intuitive, efficient workflows that improve resolution speed, first‐time fix, and satisfaction.
* Enable self‐service and digital support capabilities to reduce service friction and operational cost.
* Establish service analytics and performance reporting to drive accountability, insight, and continuous improvement.
* Leverage service data to inform reliability, quality, and product feedback loops.
* Partner with Service Operations, Engineering, Quality, Commercial, and regional teams to align priorities and execution.
* Lead governance, communication, and decision‐making across business and IT stakeholders.
* Lead, coach, and develop a team of managers and professionals.
* Set clear objectives, performance expectations, and development plans aligned to business outcomes.
** Minimum

Job Requirements  Education
*** Bachelor’s degree in Information Technology, Business, Engineering or equivalent combination of education and experience
** Work Experience
*** 10 years’ experience with industry-leading software applications
* 5 years progressive leadership experience
* 5 years’ experience in durable goods customer and dealer service for an OEM
* Knowledge / Skills / Abilities
* Strong attention to detail, outstanding analytical skills, and exceptional…