Infrastructure Supervisor

Eaton’s Corporate Sector division is currently seeking a Infrastructure Supervisor.

The expected annual salary range for this role is $97000 - $143000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s IT team is currently seeking a Infrastructure Supervisor to join the team. This position will be based at our Waukesha, WI site.

Job Summary The primary function of this position is to manage overall operational excellence for a Site IT support team. Manage and coordinate escalations across various global product teams, accountable for site related escalations, and lead global improvement initiatives. This is a working manager role.

Job Responsibilities Tools/Technology Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone. Limited volume compared to their technical team.

Participate in troubleshooting and resolution of larger complex IT issues. Coordinate with other IT teams as needed and required.

Smart Hands in Server Rooms:
Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, VMs, and UPS systems.

Physical Security:
Support visitor management systems and physical security technologies (e.g., Lenel access control, video surveillance).Network

Infrastructure: Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.

Mobile Support:
Manage on-site cellular infrastructure and provide mobile device support.

Operational Technology:
Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans), Industry 4.0.Additional Information:

Process Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.

Knowledge Management:
Develop and maintain technical documentation, manuals, and knowledge base articles.

Accountable for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.

Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.

Participate in efforts related to root cause analysis, and problem management as needed.

Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
Participate in the Inventory, Risk Assessment & Profit Planning Process. Review with team and influence budgeting, forecasting, and spending for IT infrastructure

Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.

Participate in internal audits related to IT processes, procedures, software, licensing and systems.

Comply with, and be an advocate of, company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

OPEX focus within zone Ensure adherence to IT strategic plan.

Continuous Improvement:
Apply EBS and CI methodologies to enhance IT operations.

People Accountable for site related escalations and leads global improvement initiatives, working manager role.

Customer Focus:
Lead service improvement initiatives, mentor others in customer engagement, and drive satisfaction through innovative support strategies.

Business Relationship Management:
Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders. Partner with existing BRM in: CAR creation and project participation, Strategy Review, annual Profit Planning review with business stakeholders.

Talent Management:
Lead a team of professionals across no less than 3 sites (primary & additional within zone); manage performance,…