Senior Technical Lead - 2D Drawing and Detailing

Senior Technical Lead - 2D Drawing and Detailing

Waukesha, Wisconsin

We are seeking a hands-on Technical Writer to develop and maintain high-quality User Manuals, Service Manuals (mandatory), and Cybersecurity Manuals (good to have). The ideal candidate should be proficient with Oxygen XML and Adobe Frame Maker, skilled in technical illustrations using Adobe Photoshop, Adobe Illustrator, and Snagit, and experienced with CMS platforms such as SDL (mandatory) and Astoria (good to have).

This role involves continuous interaction with Dev Ops, UI/UX, V&V, PSR (Cybersecurity), and Program SMEs (LSI, LSD, and LPI) to gather inputs, clarify technical details, and collaborate effectively to ensure timely and accurate completion of all manuals.

• Plan, author, and maintain User Manuals and Service Manuals aligned to product releases and service operations.
• Create and update installation, configuration, troubleshooting, and maintenance procedures.
• Develop task-oriented, structured content using Oxygen XML and Adobe Frame Maker (DITA or structured authoring).
• Produce clear visuals, callouts, and schematics using Photoshop, Illustrator, and Snagit; create short instructional clips as needed using Adobe Premiere Pro or DaVinci Resolve (nice to have).
• Manage content lifecycle in SDL (mandatory) and Astoria (nice to have), ensuring version control, reuse, metadata, and governance.
• Work closely with Dev Ops (builds, deployment changes), UI/UX (interface updates), V&V (test outcomes and validation), PSR/Cybersecurity (controls and mitigations), and Program SMEs (LSI, LSD, and LPI) to secure approvals and technical accuracy on the manuals.
• Ensure documentation adheres to style guides, terminology standards, and compliance requirements relevant to the domain (e.g., traceability, audit readiness).
• Drive documentation schedules, maintain change and HII logs, and maintain documentation quality metrics.
• Conduct content reviews with LSI and service-readiness documentation for field teams.

Must-Have

Qualifications:

• Manuals Expertise
  - User Manuals and Service Manuals (mandatory), with a strong portfolio demonstrating complex procedures and field-service content.
• Authoring Tools
  - Oxygen XML and Adobe Frame Maker (mandatory), with experience in structured authoring/DITA or similar models.
• Illustration Tools
  - Adobe Photoshop, Adobe Illustrator, and Snagit (mandatory) for technical graphics and annotated workflows.
• CMS - SDL (mandatory) for content management, versioning, workflow, and publishing.
• Collaboration
  - Proven experience working closely with Dev Ops, UI/UX, V&V, PSR/Cybersecurity, and SMEs (LSI, LSD, and LPI) to gather inputs and complete manuals.
• Communication
  - Excellent written communication, information architecture, and stakeholder management skills.

Other Requirements:

• Cybersecurity Manuals exposure
• CMS:
  Astoria knowledge.
• Video:
  Adobe Premiere Pro or DaVinci Resolve for short how-to videos/micro-learning artifacts.
• Familiarity with compliance frameworks in regulated domains (e.g., healthcare, aerospace, or industrial systems), including traceability and audit expectations.
• Understanding of single-sourcing, component content management, and multi-channel publishing (PDF, web help, service portals).

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.