Technical Writer

HCLTech is looking for a highly talented and self- motivated Technical Writer to join it in advancing the technological world through innovation and creativity.

Job Title: Technical Writer

Job : 126945

Position Type: Full-time with HCLTech

Role/Responsibilities:

Technical Writer

Job Description:

• Plan, author, and maintain User Manuals and Service Manuals aligned to product releases and service operations.
• Create and update installation, configuration, troubleshooting, and maintenance procedures.
• Develop task-oriented, structured content using Oxygen XML and Adobe Frame Maker (DITA or structured authoring).
• Produce clear visuals, callouts, and schematics using Photoshop, Illustrator, and Snagit; create short instructional clips as needed using Adobe Premiere Pro or DaVinci Resolve (nice to have).
• Manage content lifecycle in SDL (mandatory) and Astoria (nice to have), ensuring version control, reuse, metadata, and governance.
• Work closely with Dev Ops (builds, deployment changes), UI/UX (interface updates), V&V (test outcomes and validation), PSR/Cybersecurity (controls and mitigations), and Program SMEs (LSI, LSD, and LPI) to secure approvals and technical accuracy on the manuals.
• Ensure documentation adheres to style guides, terminology standards, and compliance requirements relevant to the domain (e.g., traceability, audit readiness).
• Drive documentation schedules, maintain change and HII logs, and maintain documentation quality metrics.
• Conduct content reviews with LSI and service-readiness documentation for field teams.
• Must-Have Qualifications Manuals Expertise
  - User Manuals and Service Manuals (mandatory), with a strong portfolio demonstrating complex procedures and field-service content.
• Must-Have Qualifications Authoring Tools
  - Oxygen XML and Adobe Frame Maker (mandatory), with experience in structured authoring/DITA or similar models.
• Must-Have Qualifications Illustration Tools
  - Adobe Photoshop, Adobe Illustrator, and Snagit (mandatory) for technical graphics and annotated workflows.
• Must-Have Qualifications CMS - SDL (mandatory) for content management, versioning, workflow, and publishing.
• Must-Have Qualifications Collaboration
  - Proven experience working closely with Dev Ops, UI/UX, V&V, PSR/Cybersecurity, and SMEs (LSI, LSD, and LPI) to gather inputs and complete manuals.
• Must-Have Qualifications Communication
  - Excellent written communication, information architecture, and stakeholder management skills.
• Good-to-Have Qualifications Cybersecurity Manuals exposure
• Good-to-Have Qualifications CMS:
  Astoria knowledge.
• Good-to-Have Qualifications Video:
  Adobe Premiere Pro or DaVinci Resolve for short how-to videos/micro-learning artifacts.
• Good-to-Have Qualifications Familiarity with compliance frameworks in regulated domains (e.g., healthcare, aerospace, or industrial systems), including traceability and audit expectations.
• Good-to-Have Qualifications Understanding of single-sourcing, component content management, and multi-channel publishing (PDF, web help, service portals).
• Core Competencies Ability to translate complex systems into task-based, modular documentation.
• Core Competencies Strong attention to detail, version control discipline, and review rigor.
• Core Competencies Comfort working in agile environments with rapid iterations and frequent stakeholder syncs.
• Core Competencies Ownership mindset - proactive risk or issue flagging and on-time delivery across parallel tracks.

Pay Range Minimum: $40.0 per hour

Pay Range Maximum: $45.00 per hour

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience,…