Service Desk Technician

Description

We are seeking a customer-focused Service Desk Technician to support a high volume of incoming support requests for a growing IT team in Waukesha. This role will primarily handle phone-based support, with additional support provided through chat and email channels.

The ideal candidate will excel at delivering exceptional customer service while resolving a variety of Tier 1 technical support issues. Most tickets involve password resets, account access requests, and other basic troubleshooting tasks. Comprehensive training and a well-established knowledge base are available, making this an excellent opportunity for candidates with strong communication skills and a passion for helping users.

• Provide Tier 1 technical support via phone, chat, and email.
• Resolve password reset and account access requests.
• Troubleshoot basic hardware, software, and Windows-related issues.
• Document support requests and resolutions within the ticketing system.
• Escalate complex issues to appropriate support teams as needed.
• Deliver a positive customer experience through professional and timely communication.

• Previous experience in a Help Desk, Service Desk, or Technical Support role preferred.
• Strong customer service and interpersonal communication skills.
• Ability to manage a high volume of support tickets while maintaining quality service.
• Familiarity with Windows operating systems, including Windows 11.
• Experience with Active Directory, including user account management and password resets.
• Strong troubleshooting and problem-solving abilities.
• Comfortable providing support over the phone in a fast-paced environment.

• Help Desk Support
• Service Desk Support
• Troubleshooting
• Customer Service
• Windows 11
• Active Directory
• Phone Support
• Technical Support
• Windows Operating Systems
• Ticket Management Systems

This position is ideal for someone who enjoys helping users, thrives in a customer-facing environment, and can effectively manage a high volume of Tier 1 support requests while maintaining a high level of professionalism.

This is a Contract position based out of Waukesha, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waukesha, WI.

This position is anticipated to close on Jul 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.