Onsite-IT Support Representative

IT Support Representative needed for a contract opportunity with Yoh’s client located in Florence, KY.

• High School Diploma or equivalent
• Five (5) plus years’ experience in the IT industry
• Strong knowledge of Windows platforms:
  Windows 10, Windows 11, & networking concepts such as TCP/IP protocols
• Onsite; M-F; 8am – 5pm
• Pay Range: $33 - $35/hr; depending on experience

• Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e‑mail, walk‑up, self‑service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
• Provisions and maintains all end‑user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
• Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
• Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
• Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications

• High School Diploma or equivalent
• Five (5) plus years’ experience in the IT industry
• Strong knowledge of Windows platforms:
  Windows 10, Windows 11, & networking concepts such as TCP/IP protocols
• Hands‑on knowledge of HP, Xerox, Ricoh, Zebra printers and copiers
• Experience working in a manufacturing or laboratory facility
• Windows Server 2019, 2022
• Mobile Device Management experience
• Project Coordination experience
• A+ certification or equivalent networking experience

• Associate’s Degree

Estimated Min Rate: $24.50

Estimated Max Rate: $35.00

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit  to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.