Network Operator
Job in
Waukesha, Waukesha County, Wisconsin, 53188, USA
Listed on 2026-07-28
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
The Mission Assurance Center (MAC) Operator serves as a frontline operational resource within Technology Operations, providing real-time monitoring, incident coordination, and operational support across enterprise technology environments. This role is responsible for maintaining situational awareness of technology services, identifying and escalating issues, executing operational procedures, and supporting service reliability through effective monitoring and communication.
The ideal candidate has experience in technology operations, network monitoring, troubleshooting, incident management, and operational support within a fast-paced environment.
Key Responsibilities
Enterprise Monitoring & Operations
- Monitor enterprise technology environments using dashboards, monitoring platforms, event management tools, and automated alerting systems.
- Proactively identify, investigate, and respond to system, network, application, infrastructure, and service-related issues.
- Maintain awareness of the overall health, performance, and availability of technology services.
- Document incidents, operational events, service disruptions, and resolution activities within service management systems.
- Support continuous monitoring efforts to improve operational visibility and service reliability.
- Serve as an escalation point for support issues received during assigned shifts.
- Initiate incident response calls for service-impacting events requiring coordinated technical support.
- Perform initial troubleshooting and triage to gather relevant information for incident resolution.
- Coordinate escalation and routing of issues to the appropriate technical support teams.
- Track incident progress, action items, and communication updates throughout the lifecycle of an issue.
- Provide timely operational updates during outages, maintenance activities, and service disruptions.
- Execute approved operational playbooks, runbooks, and standard operating procedures.
- Perform validation, recovery, maintenance, and operational health checks as documented.
- Collaborate with infrastructure, network, systems, and application support teams to enhance operational procedures.
- Identify opportunities to improve documentation, handoffs, workflows, and operational readiness.
- Ensure adherence to established support and escalation processes.
- Assist with Configuration Management Database (CMDB) reviews and updates.
- Support efforts to maintain accurate service ownership, relationships, infrastructure details, and location information.
- Review technology records and identify data quality issues or inconsistencies.
- Coordinate follow-up with technical teams to address documentation gaps.
- Support inventory management activities for technology equipment and spare assets.
- Assist with receiving, organizing, tracking, auditing, and maintaining inventory records.
- Help manage asset lifecycle activities and inventory accuracy.
- Coordinate with technical teams to ensure availability of critical spare equipment and supplies.
- Follow established Incident, Problem, Change, Knowledge, and Request Management processes.
- Maintain accurate tickets, operational notes, documentation, and status updates.
- Ensure compliance with organizational policies, procedures, standards, and applicable regulations.
- Perform additional operational duties as assigned.
Education
- Associate degree in Computer Science, Information Technology, Management Information Systems, or a related field preferred.
- Equivalent combinations of education, technical training, certifications, and relevant experience will be considered.
- 2-4 years of experience in:
- Technology Operations
- Network Operations Center (NOC)
- Service Desk or Help Desk Support
- Systems Administration
- Infrastructure Support
- Application Support
- Technical Operations
- Experience working in an operations center, monitoring center, service desk, or similar support environment preferred.
- Experience troubleshooting technical issues and coordinating escalations across multiple support teams.
- Familiarity with monitoring, observability, event management, alerting, and service management practices.
- Experience following documented procedures, runbooks, and operational playbooks in a production environment.
- Network Connectivity
- LAN/WAN Technologies
- Network Operations
- Network Operations Center (NOC) Support
- Technical Troubleshooting
- Incident Management
- Monitoring and Alerting Tools
- Infrastructure Support
- Service Management Processes
- Enterprise monitoring and observability concepts
- Incident, Problem, Change, Knowledge, and Request Management
- Network, server, storage, application, database, endpoint, and collaboration technologies
- Cloud and hybrid infrastructure environments
- Data protection, backup, and recovery concepts
- Configuration and asset management practices
- Inventory management and lifecycle…
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