Infrastructure Supervisor

Eaton’s Corporate Sector division is currently seeking an Infrastructure Supervisor.

The expected annual salary range for this role is $97000 - $143000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Eaton’s IT team is currently seeking a Infrastructure Supervisor to join the team. This position will be based at our Waukesha, WI site.

The primary function of this position is to manage overall operational excellence for a Site IT support team. Manage and coordinate escalations across various global product teams, accountable for site related escalations, and lead global improvement initiatives. This is a working manager role.

• Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone. Limited volume compared to their technical team.
• Participate in troubleshooting and resolution of larger complex IT issues. Coordinate with other IT teams as needed and required.
• Smart Hands in Server Rooms:
  Provide hands‑on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, VMs, and UPS systems.
• Physical Security:
  Support visitor management systems and physical security technologies (Lenel access control, video surveillance).
• Network Infrastructure:
  Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
• Mobile Support:
  Manage on‑site cellular infrastructure and provide mobile device support.
• Operational Technology:
  Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans), Industry
  4.0.

• Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
• Knowledge Management:
  Develop and maintain technical documentation, manuals, and knowledge base articles.
• Accountable for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
• Participate in efforts related to root cause analysis, and problem management as needed.
• Adhere to Lean Daily Management (5S – clean workplace initiative, RCA, Gemba).
• Participate in the Inventory, Risk Assessment & Profit Planning Process. Review with team and influence budgeting, forecasting, and spending for IT infrastructure.
• Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
• Participate in internal audits related to IT processes, procedures, software, licensing and systems.
• Comply with, and be an advocate of, company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton’s physical and information assets.
• OPEX focus within zone.
• Ensure adherence to IT strategic plan.
• Continuous Improvement:
  Apply EBS and CI methodologies to enhance IT operations.

• Accountable for site related escalations and leads global improvement initiatives, working manager role.
• Customer Focus:
  Lead service improvement initiatives, mentor others in customer engagement, and drive satisfaction through innovative support strategies.
• Business Relationship Management:
  Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders. Partner with existing BRM in: CAR creation and project participation, Strategy Review, annual Profit Planning review with business stakeholders.
• Talent Management:
  Lead a team of professionals across no less than 3 sites (primary & additional within zone); manage performance, onboarding, capability building,…