Director Digital & AI Service Solutions

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?

The Director, Digital & AI Solutions is responsible for defining and executing the digital and AI-enabled solutions strategy across the corporate operations portfolio, including Service, Operational Excellence, and Corporate Operations. This role leads the strategy, roadmap, governance, and delivery of intelligent digital capabilities that improve operational performance, service outcomes, process standardization, productivity, scalability, and enterprise decision-making. With a strong focus on COO-level priorities, operational excellence, global scalability, customer and partner experience, and value creation, the Director drives transformation through AI-powered solutions, automation, advanced analytics, connected product and operational data, standardized workflows, and integrated enterprise platforms.

The role partners closely with IT, Service, Quality, Operations, Advanced Manufacturing, Engineering, Supply Chain, Finance, and business groups to ensure digital and AI capabilities support corporate operations strategy, service transformation, continuous improvement, or productivity improvement with measurable business outcomes.

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?

• Define and execute the digital and AI strategy, roadmap, governance model, and investment priorities for the corporate operations portfolio, including Service, Operational Excellence, and Corporate Operations.
• Lead the development and deployment of AI-powered solutions across operations functions, including automation, intelligent decision support, predictive insights, knowledge management, workflow optimization, connected-product insights, service intelligence, operational productivity, and advanced analytics.
• Drive standardization and scalability of digital platforms, data-enabled workflows, process automation, and AI-enabled operating models.
• Lead functional ownership and business alignment for digital capabilities supporting service operations, operational excellence, corporate operations, technical support, technical training and enterprise operations processes.
• Translate business needs into clear digital, data, analytics, automation, and AI requirements and partner with IT, data, security, architecture, and business teams to deliver secure, scalable, well-integrated solutions.
• Oversee digital platform integrations to ensure seamless data flow across service, operations, quality, and enterprise systems.
• Ensure digital solutions enable intuitive, efficient workflows that improve cycle time, productivity, decision quality, quality outcomes, service performance, partner effectiveness, and employee experience.
• Enable self-service, automation, and digital support capabilities to reduce friction, improve user experience, accelerate response time, and lower operational costs.
• Establish analytics, insights, and performance reporting to drive accountability, data-driven decision making, continuous improvement, adoption, and measurable business outcomes.
• Partner cross-functionally to align priorities, governance, funding, adoption, and execution.
• Build, lead, coach, and develop a high-performing team of managers and professionals focused on digital solutions, AI enablement, analytics, automation, platform execution, and transformation priorities.
• Set clear objectives, performance expectations, delivery milestones, adoption measures, and development plans aligned to portfolio outcomes and enterprise value creation.

Education Bachelor’s degree in Information Technology, Business, Engineering, Data Science, or related field,…