Applications Engineering Leader

Do you want to be part of a team where we work collaboratively to achieve our goals? Do you enjoy working in an innovative and growth focused environment? A company that invests in its equipment and its team members? Then Hydro-Thermal is the company for you!

At Hydro-Thermal Corporation success is attributed to people who are committed to technical competence, are responsive to customers' needs, are friendly, are willing to work hard, have complete integrity, and are active in our industry and in the local communities.

The Applications Engineering Supervisor leads Applications Engineering to deliver accurate, timely, and commercially sound technical solutions. The role translates customer requirements into properly sized and configured products and systems, strengthens customer technical confidence, and supports revenue conversion while protecting product boundaries, execution quality, and gross margin. The supervisor creates a predictable operating system through clear priorities, visible capacity, disciplined processes, delegation, technical standards, and accountability.

The role also leads the post-shipment customer technical-resolution function, connecting field performance issues to timely containment, root-cause learning, and product and process improvement. The role is accountable for laboratory governance and ensures responsibilities are clearly delegated so the lab operates as a safe, organized, disciplined, and strategically aligned engineering and customer-engagement asset.

• Team Leadership and Performance Management
  • Lead, coach, and develop Applications Engineers; set clear expectations for performance, behavior, technical growth, and customer service.
  • Establish visible priorities and workload plans; assess capacity, assign ownership, balance resources, and elevate conflicts early when commitments are at risk.
  • Delegate work at the appropriate level, avoid unnecessary concentration of knowledge or decisions, and build backup coverage for critical products and processes.
  • Conduct consistent one-on-one meetings, provide timely feedback, maintain development plans, and hold team members accountable for commitments and results.
  • Support recruiting, selection, onboarding, training, succession planning, and performance management for the Applications Engineering team.
• Application Engineering and Technical Governance
  • Own the technical sizing, selection, configuration, and application of Hydro-Thermal products and systems, including supporting calculations, assumptions, documentation, and traceability.
  • Establish and maintain standardized calculation methods, design/application guidelines, product boundaries, review requirements, and escalation criteria.
  • Serve as the technical escalation point for complex or high-risk applications while developing the team's ability to resolve issues independently.
  • Ensure proposed solutions meet customer requirements, applicable engineering standards, product capabilities, safety expectations, and internal quality requirements.
  • Partner with Product Development, Project Engineering, Controls, Operations, Quality, Service, and Sales to resolve application risks and improve product and process knowledge.
• Commercial and Customer Support
  • Lead the technical portion of the quote-development process, ensuring complete requirements, accurate sizing and configuration, clear scope, documented exceptions, and clean handoff to execution teams.
  • Support Sales and customers through technical discovery, solution development, presentations, trials, and troubleshooting, with appropriate responsiveness and commercial awareness.
  • Provide technically grounded input to costing and pricing recommendations; identify margin, scope, and execution risks and escalations according to established authority levels.
  • Review lost opportunities, recurring technical objections, and quote friction with Sales and Business Development; translate insights into improvements in tools, products, training, and processes that increase quote-to-order conversion.
  • Ensure lessons learned from field trials, startup, and troubleshooting are documented and incorporated into application standards and team training.
• Process, Systems, and Knowledge Ownership
  • Own and continuously improve the Applications Engineering workflow from request intake and prioritization through sizing, technical validation, quotation support, and execution handoff.
  • Own the business rules, product logic, documentation, user acceptance, training, and sustainable maintenance process for CPQ and related application-engineering tools; coordinate software administration or development support as needed.
  • Maintain controlled, accessible documentation including calculation tools, configuration rules, application guides, templates, decision records, troubleshooting procedures, and product knowledge.
  • Reduce single-point dependencies by establishing product-line subject-matter ownership, cross-training, change control, and backup coverage.
  • Use…