Network Administrator

MAC Network Operations Administrator

An organization is seeking a MAC Network Operations Administrator to join its Technology Operations team in a unique hybrid role that blends Mission Assurance Center (MAC) Operations and Network Administration responsibilities.
This position offers a 50/50 split between operational monitoring, incident coordination, and service assurance activities, along with hands-on network deployment, configuration, testing, and infrastructure support. The ideal candidate will have a strong networking background, enjoy working in a fast-paced operations environment, and be comfortable collaborating across multiple technical teams to maintain service availability and operational excellence.

Key Responsibilities

Mission Assurance Center (50%)

Technology Monitoring & Incident Response

• Monitor enterprise technology environments using observability, monitoring, and event management platforms
• Proactively identify, investigate, document, and respond to infrastructure, application, network, and service-related events
• Maintain visibility into the health and availability of critical business and technology services
• Document incidents, outages, operational events, and remediation activities within service management systems

Operational Support & Escalation

• Serve as a daytime escalation point for operational support issues
• Coordinate incident response activities during service-impacting events
• Perform initial triage and route issues to the appropriate technical teams
• Facilitate communication and status updates during outages and major incidents
• Track action items, next steps, and stakeholder communications throughout the incident lifecycle

Process Improvement & Playbook Execution

• Execute established operational procedures and support playbooks
• Conduct monitoring validation, recovery tasks, and system health checks
• Partner with Infrastructure, Network, and Application teams to improve operational documentation and standard processes
• Identify opportunities to enhance monitoring coverage, documentation quality, and operational readiness

Configuration & Inventory Management

• Support Configuration Management Database (CMDB) accuracy and maintenance
• Assist with asset management and inventory tracking across technology environments
• Audit and update ownership, location, relationship, and service information within asset management systems

Network Administration (50%)

Network Equipment Deployment

• Receive, inventory, stage, and prepare network equipment for deployment
• Load approved firmware and software versions onto network devices
• Configure and validate network hardware using established standards and automation tools
• Support network implementation activities tied to infrastructure projects and operational initiatives
• Configure management, logging, monitoring, and administrative services for deployed equipment

Documentation & Administrative Support

• Maintain accurate deployment documentation, support records, and operational procedures
• Populate and update CMDB records with asset, ownership, and location information
• Coordinate with Network Engineering, Systems, Application Support, and Field Services teams to maintain data accuracy

Testing & Validation

• Perform device acceptance and readiness testing
• Validate configurations before deployment into production environments
• Test and support firmware and software upgrades
• Assist with infrastructure validation activities during network changes and implementations

Maintenance & Project Support

• Perform routine maintenance and cleanup activities within network environments
• Assist with troubleshooting and remediation efforts
• Support technology implementation projects requiring network deployment, testing, and operational handoff
• Participate in project reviews and infrastructure planning activities

Required Skills

• Network Engineering
• Routing & Switching
• LAN/WAN Technologies
• Cisco Routers & Switches
• Infrastructure Support
• Network Troubleshooting
• Incident Response & Operational Support

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, Network Administration, Information Systems, or related field
• Equivalent combination of education, certifications, and relevant…