Network Administrator

Description
The Network Operations Administrator is a hybrid contingent worker role within Technology Operations.
The position combines Mission Assurance Center monitoring, observability, incident coordination, and
operational support responsibilities with hands-on Network Administration work related to network equipment
preparation, deployment, testing, documentation, and maintenance.
This role is structured as a 50/50 split between MAC Operations and Network Administration. The position
supports corporate, field, operational, application, network, systems, and other business or technical
environments, helping ensure that critical technology events are identified, escalated, coordinated, and
resolved through documented processes and strong collaboration across support teams.
PROJECT DESCRIPTION
This staff augmentation engagement provides one Network Administrator resource to support Technology
Operations while also performing Mission Assurance Center responsibilities. The resource will support
operational monitoring, daytime escalation, incident response coordination, playbook execution, network
deployment activities, configuration and asset accuracy, and routine network administration work.
ESSENTIAL RESPONSIBILITIES
Mission Assurance Center Operations - 50%
Technology Monitoring and Observability
Reside in the Mission Assurance Center and monitor enterprise technology environments using dashboards,
monitoring platforms, event management tools, and automated alerts.
Proactively identify, investigate, and respond to system, network, application, infrastructure, and service issues.
Maintain awareness of the overall health and availability of technology services across corporate, field, application,
operational, and other business or technical environments.
Document incidents, operational events, service interruptions, and related actions in the appropriate service
management system.
Operational Support and Escalation
Act as an escalation point for daytime support calls from corporate, field, application, and other business or technical
environments.
MAC Network Operations Administrator | Contingent Worker
Start incident response calls when service impacting issues require coordinated response across support teams and
stakeholders.
Perform initial triage, gather relevant details, and coordinate routing or escalation to the appropriate Technology
Operations, Application Support, Network, Systems, or other technical support team.
Provide timely operational updates during service impacting events, outages, and maintenance activities.
Support incident coordination by tracking actions, next steps, and communication needs.
Playbook Execution and Process Improvement
Execute approved playbooks and standard operating procedures for support remediation tasks.
Perform predefined validation, recovery, monitoring, and operational health checks in accordance with documented
procedures.
Work with Network, Systems, Application Support, and other technical teams to develop, review, and improve
operational playbooks.
Identify opportunities to improve documentation, handoffs, monitoring coverage, and operational readiness.
Configuration and Inventory Support
Assist with Configuration Management Database reviews and updates to help ensure ownership, relationship, location,
asset, and service data remains accurate and current.
Support inventory management for Systems and Network teams across site stockrooms and designated storage areas.
Help maintain accurate inventory records and coordinate follow up with appropriate technical teams when data gaps
or inconsistencies are identified.
Network Administration Services - 50%
Network Equipment Preparation and Deployment
Prepare equipment for deployment, including receiving equipment, validating inventory, loading approved software and
firmware, creating configurations with automation tools, and applying configurations to devices.
Configure, stage, and validate network devices in accordance with established standards, procedures, and project
requirements.
Configure logging, monitoring, management, and administrative tools needed to support deployed network devices.
Support network deployment activities associated with technology projects, field initiatives, and operational needs.
Administrative and CMDB Support
Manage administrative tasks surrounding device deployment, including populating the CMDB with appropriate asset,
location, ownership, and configuration information.
Maintain accurate deployment documentation, inventory records, support notes, and operational procedure updates.
Coordinate with Network, Systems, Application Support, field support, and other technical teams to ensure asset and
configuration data remains current.
Testing, Validation, and Updates
Conduct device acceptance testing in accordance with IT and OT cybersecurity processes.
Test and apply firmware and software updates to network equipment in accordance with approved processes.
Support validation of new or updated network device configurations before production…