Information Technology Operations Specialist

1–2 Year Contract with the opportunity for permanent employment

Join an enterprise Technology Operations team responsible for maintaining the health, availability, and performance of critical business systems. As a Mission Assurance Center (MAC) Operator, you'll play a key role in monitoring enterprise technology environments, responding to operational events, coordinating incident response, and helping ensure reliable service delivery across the organization.

What You'll Do

• Monitor enterprise infrastructure, applications, and services using dashboards, monitoring platforms, and event management tools.
• Investigate alerts, perform initial triage, and escalate issues to the appropriate technical teams.
• Coordinate service-impacting incidents by initiating bridge calls, tracking action items, and communicating operational updates.
• Execute documented operational playbooks for validation, recovery, maintenance, and support activities.
• Document incidents, outages, and operational events within the IT service management platform.
• Assist with Configuration Management Database (CMDB) updates to improve asset ownership, service relationships, and operational visibility.
• Support inventory management and lifecycle activities for infrastructure equipment and critical spare assets.
• Collaborate with Infrastructure, Network, Systems, and Application Support teams to improve operational procedures, runbooks, and documentation.

What We're Looking For

• 2–4 years of experience in IT Operations, NOC, Service Desk, Infrastructure Support, Systems Support, or a similar technical operations environment.
• Experience monitoring enterprise technology environments and responding to alerts or service-impacting events.
• Familiarity with incident, change, problem, and request management processes.
• Working knowledge of Windows infrastructure, networking fundamentals, enterprise applications, or cloud/hybrid environments.
• Experience using ticketing or ITSM platforms (Service Now experience is a plus).
• Strong troubleshooting, communication, documentation, and organizational skills.

This is an excellent opportunity for IT professionals looking to build experience in enterprise operations while working alongside Network, Systems, and Application teams in a collaborative operations center.