Support Specialist

Overview

Alera Group is looking for a Support Specialist. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! This role could be located in Onalaska, Madison, Awusau, Waukesha or the Fox Valley.

Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

• Deliver client education and enrollment assistance, answer customer service calls, support claims inquiries, process applications within deadlines, and follow up on missing information with clients and agents
• Enter and maintain client information in Agency Bloc, ensure accurate data entry, manage application/brochure supplies, and participate in mail/phone rotation when required
• Handle assigned projects—including lead list management, weekly reporting, and marketing activities—and attend required meetings and training events

• Associate degree preferred with 2+ years of related experience or equivalent combination of education and experience
• Insurance agency and sales support experience strongly preferred, including familiarity with basic insurance forms, terminology, and customer service practices
• Must hold a WI Life, Health & Accident license along with required carrier‑specific and Marketplace certifications, or be willing to obtain
• Proficient in Word, Excel, Agency Bloc, Outlook, Canva, and internet navigation

This job is expected to be performed on-site in the office.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

In-Office