Service SIOP Manager

Overview

The Service SIOP Manager is responsible for leading the Service Sales, Inventory, and Operations Planning (SIOP) process to ensure accurate demand planning, inventory alignment, and cross-functional coordination in support of service business objectives. This role manages a team of demand planners located in the U.S. and Budapest, driving a consistent global planning approach while supporting regional business needs.

• Lead the end-to-end Service SIOP process, including demand review, supply alignment, and executive planning support.
• Manage and develop a team of demand planners across the U.S. and Budapest, ensuring clear priorities, strong collaboration, and consistent planning standards.
• Drive accurate service demand forecasts through statistical analysis, business input, historical trends, and continuous forecast refinement.
• Partner with channel partners to improve forecast quality, increase visibility to market demand, and drive forecast accuracy through stronger collaboration, input alignment, and accountability.
• Use SO99 and Excel to analyze demand trends, planning performance, inventory positions, and forecast accuracy.
• Establish and monitor key planning metrics such as forecast accuracy, bias, inventory health, service levels, and planning adherence.
• Partner with cross-functional stakeholders to align demand plans with supply constraints, business priorities, and customer requirements.
• Identify risks and opportunities in the demand and supply plan and escalate issues with recommended actions.
• Standardize and improve planning processes, tools, reporting, and governance across regions.
• Support scenario planning and decision-making to improve responsiveness and business performance.
• Coach and mentor team members, building planning capability and supporting professional development.

• Bachelor’s degree in Supply Chain, Business, Operations, Finance, or a related field.
• Several years of experience in demand planning, supply chain planning, S&OP/SIOP, or service parts planning.
• Prior people leadership experience, including management of geographically dispersed teams.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and experience with SO99 or similar demand planning tools.
• Strong communication and stakeholder management skills.
• Ability to work across functions, cultures, and time zones in a fast-paced environment.

• Experience in service parts, aftermarket, or industrial/manufacturing environments.
• Knowledge of inventory planning and service supply chain processes.
• Experience leading process improvement or planning transformation initiatives.
• Experience using Tools Group SO99.