Vice President of Commercial Service

Responsibilities

The Vice President of Commercial Lines Service is responsible for the overall leadership, strategy, and performance of R&R’s Commercial Lines Service organization. This role partners closely with Commercial Sales leadership and executive leadership to ensure a scalable, efficient, and client-focused service model.

• Provide strategic leadership and direction for the Commercial Lines Service Team, supporting continued growth and operational excellence
• Lead, mentor, and develop service leadership and team members, with a strong focus on talent development, engagement, and retention
• Evaluate and refine business processes to improve efficiency, consistency, and client experience
• Drive initiatives related to workflow optimization, technology adoption, and service delivery improvements
• Partner with Commercial Sales leadership to support new business growth while maintaining high service standards
• Oversee hiring, onboarding, and workforce planning for the Commercial Service organization
• Lead change management efforts as the department evolves, including new systems, policies, and procedures
• Support annual planning, goal setting, and performance measurement for the department
• Serve as a trusted leader and escalation point for complex client or internal matters

• Extensive experience in Commercial Insurance, including strong knowledge of commercial lines coverages and carrier relationships
• Active Property & Casualty license required
• Proven experience leading and managing people, including coaching, performance management, and navigating difficult conversations
• Demonstrated success leading change initiatives and implementing process improvements within a service organization
• Experience implementing or utilizing technology solutions to improve workflows and efficiency
• Strong executive communication skills, both written and verbal
• Highly organized with the ability to prioritize, delegate, and manage multiple initiatives simultaneously

• A career with purpose at a family-led, fiercely independent organization
• Competitive salary and paid time off
• 401(k) with company match and annual profit sharing
• Medical, Dental, Vision, Life Insurance, Flexible Spending Accounts, and more
• Family-friendly environment with a 37.5-hour work week
• Smart casual dress code
• Onsite workout facility and sit/stand desks (Waukesha office)
• Community involvement through creative fundraising and outreach events
• Company-paid licensing and continuing education
• Discounted personal auto and homeowners insurance
• The culture of a close-knit organization with the resources and stability of a large firm