Recovery Associate

Job Title

Summary

Accurately perform various return materials authorization (RMA) transactions in Syteline and the physical movement of product and its paperwork. The team member will demonstrate a contribution to the growth of a team environment and will be expected to meet all responsibilities listed below in a quality and professional manner.

Essential Duties And Responsibilities Include The Following. Other Duties May Be Assigned.

• Physically identify, sort, label and prepare to ship or receive in a timely manner.
• Obtain return materials authorization numbers from vendors and do follow up calls by phone, fax, or e-mail.
• Match, prepare and transact credit memos.
• Ensure all products identified on the purchase order or return materials authorization have been included.
• Prepare reports and spreadsheets as requested using Word and Excel software programs.
• Properly maintain organization and cleanliness of the Recovery area.
• Data Entry in Syteline to ship, receive and transfer inventory.
• Maintain files.

Teamwork:

• Willingness to be flexible to move to different parts of the materials environment or organization to assist areas in need of additional resources.
• Ability to work well with a diverse group of co-workers, assist in training of other members and promote a strong team effort to ensure timely and efficient completion of customer requirements.

Qualifications/Education And/Or Experience

• High School Diploma or GED.
• Knowledge in Microsoft Word & Excel.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Adequate phone and general office/warehouse abilities.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to work up to 8-hour shifts, including overtime as needed.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; walk; use hands to manipulate objects, tools, or controls; reach with hands and arms; talk and hear. The associate must occasionally lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds with the assistance of others. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. This includes a highly regulated, climate-controlled, low to moderate noise environment.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.