Outpatient Services Manager-FTE RN

Job Description

OMC Core Behavior Standards:

Create Teamwork
Lead with Honesty & Integrity
Convey Compassion
Show Respect
Pursue Quality

Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

OMC Leadership

Competencies:

Leads by Example
Models Accountability
Self-Aware
Listen with Curiosity
Impactful Communicator
Relationship Building/Collaboration Focused
Effectively Resolve Conflict
Team Builder/Makes Others Better
Managerial Courage
Process Driven Problem Solver
Financial & Business Acumen
Regulatory Understanding
Strategic Agility

Leadership at OMC directly influences patient safety, quality of care, employee engagement, and organizational trust. Because healthcare is complex, highly regulated, and deeply personal, we intentionally hire leaders whose competencies align with our mission, values, and behavior standards.

Job Summary:

The Clinical Outpatient Services Manager is responsible for planning, directing, and overseeing the daily operations of outpatient clinical services to ensure safe, high‑quality, and efficient patient care. This role provides leadership to clinical and administrative staff, ensures compliance with regulatory and accreditation standards, and supports continuous quality improvement initiatives. The manager collaborates with clinicians, leadership, and support departments to optimize workflows, manage resources, and enhance patient experience while meeting organizational goals.

The position combines clinical operations oversight, staff management, performance monitoring, and strategic problem‑solving in a fast‑paced rural healthcare environment.

Work Schedule:
Monday through Friday;
Shifts start as early as 6am and can end as late as 7p. This position requires flexibility to meet the needs of the department.

Qualifications:

• Graduate of an accredited Registered Nursing program
• Licensed in the state of Wisconsin and in good standing
• Bachelor’s degree in healthcare administration preferred
• At least 5 years of progressive healthcare leadership experience, including multi department operations
• Active BLS

Responsibilities include:

• Provides clinical, operational, and administrative leadership for outpatient services in the clinic setting including but not limited to Mental Health and Addiction Services, Oncology, Diabetes Care/Nutrition, Anticoagulation Care, and Clinic Nurse Triage.
• The role oversees staff across multiple departments and ensures delivery of safe, efficient, and high-quality patient care
  • This position directly supervises outpatient nursing staff and related clinical personnel
• Provide leadership, oversight, and guidance to nursing staff to ensure quality patient care and operational effectiveness
• Monitor clinic workflows, staffing needs, and service delivery to maintain efficient operations
• Ensure compliance with all applicable regulatory and accreditation standards including CMS, RHC, DHS/DQA, and DNV requirements
• Assign work, manage schedules, and ensure adequate staffing coverage across departments
• Develop clinic coverage plans
• Complete required reports and operational documentation including daily KPIs and monthly reports provided to partner organizations
• Utilize electronic systems to monitor operational performance and clinical activities
• Participate in program planning and operational improvement initiatives
• Provide clinical guidance to staff regarding patient care, medication processes, and nursing best practices
• Recruit, interview, hire, train, and retain qualified nursing staff
• Conduct performance evaluations and address performance concerns through coaching, mentoring, and corrective action when necessary
• Support professional development and training initiatives for nursing staff
• Lead regular staff meetings and maintain open communication within the team
• Assist with direct patient care as needed based on clinic demand

Knowledge, Skills, and Abilities:

• Understanding of clinical workflows, scheduling, capacity management, and service coordination.
• Skill in balancing pr