Warranty Coordinator Job Waukesha area,Wisconsin USA,Quality Assurance

Overview

In the role of Warranty Coordinator working on-site in Waukesha, Wisconsin you will be part of the Service and Warranty team. The Warranty Coordinator is responsible for processing and adjudicating claims and providing warranty support to our authorized dealer network via phone or e-mail.

Responsibilities

Analysis of warranty information and processing warranty claims per warranty guidelines.
Input service notifications and maintain database integrity.
Assist dealers in all aspects of warranty service, whether claims or registrations through the phone center or email.
Ensure internal and external customer satisfaction and compliance to all warranty specifications.
Monitor defective products and recall specific batch of products if required.
Act as SAP Super User within functional area as assigned.
Facilitate warranty recovery for both dealer and vendor network.

Minimum Qualifications

High School Diploma
2 years of experience in an office setting

Preferred Qualifications

2 or 4 year Technical Degree
Previous experience using SAP or equivalent ERP

Knowledge, Skills, And Abilities

Strong foundation of basic mechanical and electrical fundamentals;
Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems, would be a plus;
Demonstrated Microsoft Office proficiency and data entry skills;
Excellent phone and customer service skills along with sound reasoning skills;
Excellent verbal and written communication skills;
Ability to stay calm in pressure situations

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

Occasional travel.

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