Customer Account Specialist

ESC, in partnership with or premier client, seeks a Customer Account Specialist to provide business analysis of customer requirements and support the development of sales forecasts and plans to meet those forecasts. The role serves as the primary point of contact for customers, managing inquiries, coordinating order fulfillment, and ensuring product flow through the supply chain using company systems and processes.

Day-to-day responsibilities include maintaining strong relationships with internal and external stakeholders, collaborating across sales and internal teams, and supporting customer service and sales optimization efforts. The position also manages sales-related data, monitors customer payments and credits, and supports accounts for receivable activities. The role partners closely with Outside Account Managers, sales management, and cross-functional internal resources to deliver timely and accurate service and achieve sales objectives.

Role Requirements

• This is a fully on-site position located in Waukesha, WI
• A bachelor's degree is required; experience may be considered in lieu of a degree.
• A minimum of 2+ years of experience in a customer service position is required, preferably in customer account management.
• Excellent verbal and written communication skills, including strong listening and presentation abilities
• Strong problem-solving skills and financial acumen
• Energetic, outgoing, and professional demeanor
• Self-motivated and able to work independently
• Ability to collaborate effectively in a team environment
• Strong time management skills, with the ability to multitask and prioritize
• Proficiency in standard business systems (Excel, Word, PowerPoint, Outlook, and related tools)