Dispatcher, Security

911 Emergency Dispatcher

As a 911 emergency dispatcher, the initial first responders' primary responsibility is to receive, process, transmit and dispatch emergency and non-emergency calls for law enforcement, fire, emergency medical and other public safety services by phone, radio, or other communication devices. A 911 emergency dispatcher provides life safety and scene safety instructions using protocols while prioritizing situations and directing calls with commitment to established department policies and procedures.

Duties include:

• Providing effective and efficient customer services, promoting and maintaining responsive community relations.
• Receiving, relaying and transmitting routine and emergency telephone calls to police, fire, EMS, and other public safety agencies and units; answering 911 calls.
• Entering information into the Computer Aided Dispatch (CAD) Computer system.
• Utilizing the Phoenix computer system to review reports and CAD entries, check for previous history of calls to locations, and provide officers and fire personnel with key holder information and Officer Safety information.
• Utilizing the Phoenix CAD and Teletype to query license plates, driver's license and criminal records.
• Utilizing the "opticop" camera system to provide intelligence to officers responding to incidents; broadcast real-time to Officers as they occur. Monitoring security cameras to watch for suspicious activity and crimes in progress; monitoring cameras at schools and businesses.
• Entering stolen vehicles, warrants and other information into the State Crime Information Bureau (CIB) and National Crimes Information Center (NCIS) computer systems.
• Providing life safety and scene safety instructions using the Emergency Medical Dispatch (EMD) and/or Emergency Fire Dispatch (EFD) protocols.
• Prioritizing calls for service based on urgency and enter the proper code in the CAD system; assign personnel to calls based on the priority.
• Providing advice, information and conflict resolution to callers; assist Officers in negotiating during high risk calls.
• Keeping track of all officers, detective and fire apparatus; record their status and locations; monitoring officers on the road to allow for reports, breaks and calls for service while maintaining adequate road strength.
• Utilizing "Alert Sense" notification system for call back of police, fire and public works personnel and for urgent community notifications.
• Monitoring severe weather conditions and activating outdoor warning sirens when needed; alerting City personnel by radio.
• Performing weekly tests of outdoor sirens and reporting status of tests to supervisor.
• Monitoring the Crime Information Bureaus (CIB) teletype computer for messages.
• Confirming warrants and requesting warrant confirmation via the CIB Teletype system.
• Performing routine record checks for other City departments as requested.
• Performing weekly radio roll calls on the Statewide WISCOM radio system.
• Monitoring prisoners in the jail and booking room with security cameras; alerting officers of problems.
• Managing the overnight parking complaint system.
• Monitoring the front counter at the Police Department after hours; answering intercom and screening visitors; monitoring alarm systems, electronic doors and other systems as instructed.
• Maintaining lists of lost & found animals and repossessed vehicles.
• Cleaning and sanitizing personal work area and floors.

Graduation from high school or equivalent required. One year of police and fire or EMS dispatch is preferred. TIME System, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and CPR certifications are preferred at time of hire, but in any event must be obtained within 12 months from date of hire to maintain employment. Failure to obtain required certifications will result in termination of employment.

Knowledge of public safety regulations and procedures. Office practices and procedures, and the use of standard office equipment. Ability to calmly manage emergency calls and dispatch necessary personnel and apparatus to scene. Speak clearly and concisely with an articulate voice. Interact positively with the public under stressful conditions. Make decisions quickly and correctly. Operate Two-way radio system(s), telephone consoles, and other office Equipment.

Skill in typing (minimum 35 wpm). Carrying out orders with precision and speed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in an office setting;

hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, the employee frequently is required to stand and talk or hear; smell; use hands and fingers…