Station Alarm Dispatcher

Job Details:

Job Location:

Waukesha, WI 53186, Position Type:
Full Time, Education Level: High School, Travel Percentage:
None, Job Shift: 3rd Shift, Job Category:
Customer Service, Alarm Monitoring Operator / Central Station Alarm Dispatcher

Full-Time | 24/7 Monitoring Center | On-Site (3rd Shift: 11:00pm-7:30am)

Emergency
24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.

Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential.

• Respond to alarm activations and follow established procedures to verify events
• Handle a high volume of inbound and outbound phone calls
• Dispatch alarms to police, fire, or emergency services nationwide
• Communicate clearly and professionally during high-pressure situations
• Answer customer questions regarding alarm activity and account history
• Monitor alarm and video systems using company software
• Accurately document all calls and alarm activity
• Adhere to assigned schedules, performance standards, and quality guidelines

• Strong customer service skills with professional phone presence
• Clear speaking voice, good grammar, and strong listening skills
• Calm, focused, and composed under pressure
• Detail-oriented with a high level of accuracy
• Reliable, punctual, and able to follow structured procedures
• Ability to learn, follow instructions, coachable and open to feedback
• Comfortable working in a fast-paced, 24/7 environment

• Previous call center, customer service, or dispatch experience highly preferred
• No prior alarm monitoring or dispatch experience required — paid training provided

• Paid, in-depth training (approximately 6–8 weeks – full time) Monday-Friday 8:00am-4:30pm
• Once training is completed, you will begin working 3rd Shift (11:00pm-7:30am)
• High school diploma or GED required
• Minimum age requirement (18) eighteen
• Must pass required background checks, integrity testing, and confidentiality agreements
• Ability to work assigned shifts, including nights, weekends, and holidays

This position performs safety-sensitive work within a 24-hour emergency monitoring center. Employees are responsible for receiving, evaluating, and processing emergency alarm signals and coordinating responses involving fire departments, law enforcement, emergency medical services, schools, commercial facilities, residential customers, and other public safety agencies. The position requires continuous attention, sound judgment, rapid decision‑making, and uninterrupted performance of essential duties. Errors, delays, or an inability to effectively perform essential job functions may adversely impact emergency response, customer safety, coworkers, or the public.

• Ability to sit or stand for extended periods while continuously working at a computer workstation.
• Ability to speak clearly, listen attentively, and communicate effectively for prolonged periods, including…