Field Service Technician II - Production Equipment

Field Service Technician II – Production Equipment

Location:

Waukesha, WI / Milwaukee (Milwaukee). Full‑time, 1 opening.

Spotting solutions and fixing problems requires technical skill, diligence, and determination. Canon USA seeks individuals who excel in operational, maintenance, and networking support to help customers with Canon‑supported products.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide the solutions of escalated technical and/or customer service‑related problem areas for any territory requested.

• HS Diploma, GED, or equivalent required, plus 1–2 years of related experience.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel; valid driver’s license and acceptable driving record required.
• Capability to work in a 24/7 environment, including shift work and on‑call rotations.
• Required to obtain security or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Hourly rate: $21.50–$30.75; eligible for a transportation allowance.

Canon U.S.A., Inc. is a leading provider of digital imaging solutions in the United States and Latin America. With $28.5 billion in global revenue, the company emphasizes social and environmental responsibility under its Kyosei philosophy.

• Competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and educational assistance.
• Employee referral bonus, employee discounts, casual dress program, volunteer opportunities, and swag.

You must be legally authorized to work in the United States; the Company will not sponsor visas.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.