Community Case Manager

Provide client-centered support, emergency assistance, case management, referrals, and follow-up to help individuals and families move toward greater stability and self-sufficiency. Lead day-to-day Food Pantry operations and related TEFAP, food-recovery, donation, inventory, warehouse, logistics, volunteer, data/reporting, and seasonal Social Services functions. Coordinate Pathway of Hope services when the program is active.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Respond to Social Services calls, email, referrals, and walk-in requests; schedule, interview, screen, and assess individuals and families; determine eligibility and appropriate assistance within program requirements, available funding, and delegated authority.
• Review household income, expenses, goals, and barriers; develop practical service plans; provide emergency assistance and referrals for food, housing, shelter, utilities, transportation, health, emotional, spiritual, and other needs; and document follow‑up and outcomes.
• Administer assigned emergency‑assistance programs and the client/program components of community‑based Social Services grants. Understand and follow grant requirements; verify eligibility and supporting documents; prepare payment requests. Provides direct service to clients and works collaboratively with vendors, finance, development, and leadership. Track services, outcomes, progress toward grant goals, and deadlines; maintain complete files; and provide accurate client/program data, supporting paperwork, and client success stories obtained and used with appropriate consent for applications, reports, monitoring, and closeout.
• Participate in local and divisional POH activities; identify and enroll appropriate families; complete required assessments, action plans, case notes, referrals, progress reviews, and outcome documentation. Submit required POH reports.
• Maintain current knowledge of community resources; coordinate referrals and appropriate information exchange; participate in assigned agency, partner, coalition, and program meetings; and cultivate professional relationships consistent with confidentiality and program rules.
• Manage scheduled and emergency Food Pantry operations, including service coverage, client check‑in and flow, distribution, required signs and notices, supply orders or transfers for the Emergency Lodge and other Corps programs, and resolution of service‑day issues.
• Oversees food pantry and warehouse operations, including pickups and deliveries. Ensures proper procedures are followed for donations.
• Supervise warehouse staff and assigned volunteers or work‑experience participants; coordinate with the Volunteer Coordinator; assign schedules, routes, pantry, receiving, inventory, seasonal, and special‑event work; provide training; and monitor safety, confidentiality, accuracy, and completion.
• Maintain TEFAP and food‑program compliance, including eligibility and proxy records, Civil Rights requirements and training, required notices, temperature and storage controls, FIFO rotation, spoilage or loss documentation, record retention, required reporting, and monitoring/site‑review readiness.
• Document client contacts, services, transactions, referrals, and outcomes in approved paper and electronic systems; complete timely SIMS entry and reconcile monthly data, statistics, NSS support, TEFAP, Food Recovery, Gifts in Kind, grant, POH, seasonal, and other assigned reports.
• Lead or…