Order Entry Associate

About the Role

We are seeking a Customer Service Representative
- Order Processing to support our customers and sales representatives. This is not a high volume call center role. Instead, you'll handle custom orders and client specific questions, often collaborating with internal teams such as Engineering and Warehouse to ensure accuracy and timely resolution.

New hires will begin as Order Processing Representatives
, focusing on data entry and system navigation while learning NORD's products, processes, and systems. This role is ideal for someone who enjoys detail-oriented work, learning technical products, and supporting customers in a collaborative environment.

• Provide sales and customer support, including order entry, expediting, quoting, restocking, and troubleshooting
• Process custom orders and manage customer specific inquiries
• Coordinate with Engineering, Warehouse, and Sales teams to resolve questions and issues
• Accurately enter and maintain order information in internal systems
• Use Outlook, Excel, and SAP to support daily operations
• Assist with service issues and transactional addon requests
• Maintain a high level of accuracy and attention to detail

• Strong analytical thinking and ability to learn technical product information
• Positive attitude and strong work ethic
• Typing speed of 45 WPM
• Strong computer skills
• Excellent attention to detail
• High School Diploma or equivalent
• Minimum 1 year of customer service or order entry experience

• Comprehensive 12week training program
• Onsite training center and dedicated training staff
• Paid skills training and cross training opportunities
• Tuition and educational reimbursement
• Online and inperson training seminars
• Opportunities to travel and train at other U.S. locations
• Bilingual trainer support

This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
  - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waunakee, WI.

This position is anticipated to close on May 4, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.