Customer Service Representative; Order Processing

• Comprehensive 12-week training program

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Madison, WI. This is not a traditional high-volume call center position. In this role, you'll support customers and sales representatives by processing custom orders, providing quotations, troubleshooting issues, and collaborating with internal teams including Engineering and Warehouse Operations.

New hires will begin as Order Processing Representatives, gaining hands‑on experience with our systems, products, and processes while receiving extensive training. This is an excellent opportunity for someone who enjoys problem‑solving, learning technical products, and providing exceptional customer support.

• Process and enter customer orders accurately and efficiently
• Provide sales support to customers and outside sales representatives
• Prepare quotes and assist with order management activities
• Expedite orders and coordinate updates with customers
• Troubleshoot customer concerns and resolve service-related issues
• Collaborate with Engineering, Warehouse, and other internal departments
• Maintain detailed customer records in SAP and other business systems
• Communicate professionally via phone, email, and internal platforms
• Ensure high levels of accuracy and attention to detail in all transactions

• Minimum of 1 year of customer service, order entry, or related experience
• Strong computer skills, including Microsoft Outlook and Excel
• Ability to learn technical products and apply analytical thinking
• High School Diploma or equivalent

• Comprehensive 12-week training program
• On-site training center and dedicated training staff
• Cross-training opportunities
• Tuition reimbursement and educational assistance

This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waunakee, WI. Final date to receive applications This position is anticipated to close on Sep 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity,…