Customer Service Representative

Position Overview

This role is responsible for providing sales support to customers and internal sales representatives. Key responsibilities include expediting orders, preparing quotes, processing orders, restocking, and troubleshooting customer issues. This is not a high-volume, call‑center‑style customer service position. Instead, it focuses on handling customized orders and responding to client‑specific inquiries. The role requires collaboration with internal teams such as engineering and warehouse operations to ensure accurate and timely solutions.

New hires will begin as Order Processing Representatives, focusing primarily on data entry while learning internal systems and product lines. Daily work will involve using Outlook, Excel, and SAP.

• Customer service
• Order processing
• SAP

• Minimum of 1 year of customer service or order entry experience
• Strong analytical thinking and ability to learn technical product knowledge
• Positive attitude
• Typing proficiency of at least 45 WPM
• Strong computer skills
• Excellent attention to detail
• High school diploma

• 4‑year college degree
• Experience with SAP
• 2‑4 years of technical customer service experience
• Familiarity with the power transmission industry
• Interest in technical or hands‑on activities (e.g., automotive work, farming, etc.)
• Bilingual in English and Spanish

Entry Level

Contract to Hire position based out of Waunakee, WI. This is a fully onsite position.

The pay range for this position is $23.21 - $23.21/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jun 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.