Bilingual Health Care Receptionist

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 50,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!

Bilingual Health Care Receptionist (40 hours/week) at our Madison South Health Center.

As part of our comprehensive benefit package, we offer:

• Company contribution toward medical insurance deductible
• Generous Paid Time Off
• 11 Days of Holiday Pay
• Immediate 401(k) Vesting with up to 6% company contribution
• Paid Parental Leave
• Tuition Assistance
• Public Service Loan Forgiveness Program

The Health Care Receptionist pay starts from $19.29 per hour.

Additional $1.50 per hour for bilingual (English/Spanish)

The Health Care Receptionist is responsible for performing administrative and clerical duties to support clinical operations and provide the highest quality of customer service for patients. This includes greeting and registering patients, answering the phone, scheduling appointments, and data entry including insurance enrollment and verification. The Health Care Receptionist also directs patients, visitors, and callers to appropriate parties and answers basic questions.

• Committed to providing excellent customer service and supporting the vision and values of Planned Parenthood of WI.
• Supports the mission of PPWI and its commitment to a culture of diversity, equity, inclusion, and belonging.
• Sensitive to cultural and ethnic differences among staff and patients and able to relate to diverse communities.
• Committed to providing non‑judgmental, patient‑centered care to ensure the highest level of patient satisfaction.
• Demonstrates organization and time management skills to manage a variety of tasks effectively.
• Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone.
• Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred.
• Accuracy and attention to detail are essential.
• Effective written and verbal communication skills.
• Ability to read and implement written and verbal instructions.
• Ability to work independently and as a team member.
• Ability to handle sensitive information in a confidential manner.
• Some positions require bilingual English/Spanish skills.
• CPR certifiable.

The position is predominantly sedentary, requiring the ability to sit, bend, stand and walk. May require occasional stooping, reaching, stair‑climbing and repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard. Rarely requires kneeling, pushing/pulling and repetitive motions of the feet.

Physical demands of the position necessitate hearing, talking, handling, and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and adding machine or calculator.

The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.

Evening and/or weekend hours may be necessary.