Customer Service Specialist

Customer Service Specialist

You Keep Our Supply Chain Running Smoothly, One Order at a Time

Asahi Beer USA is a premium beverage business built around expanding brands like Asahi Super Dry and Twisted Shotz, backed by the global scale of Asahi Group Holdings and the production expertise of Octopi Brewing here in Wisconsin. Our Customer Service & Supply Chain team is the connective tissue between our brewery and our customers — keeping orders, complaints, and accounts moving without a hitch.

We're looking for a Customer Service Specialist to support our Supply Chain Manager in keeping the end-to-end process — from brewery to customer — running smoothly across our assigned states. You'll be the point person for order accuracy, complaint resolution, and strong customer relationships, with visibility into both supply chain and international distribution processes.

A front-row seat to how our supply chain actually works, from production through delivery

Real ownership over customer relationships and problem-solving, not just order entry

Room to suggest and help implement process improvements — your ideas can actually change how things run

Support a smooth, end-to-end supply chain process between the brewery and our customers

Receive, process, and confirm customer orders accurately and on time

Manage complaint intake, resolution, and customer follow-up

Oversee the complete process for beer and returnables

Support reconciliation of customer accounts with breweries and Finance

Build and maintain positive, lasting customer relationships

Help identify and implement improvements to supply chain and customer service processes

University education and/or relevant trade experience

At least 1 year of experience in a transport, logistics, or sales operations role

General knowledge of the ordering process, and delivery and payment terms

Familiarity with supply chain concepts — production, warehousing, and distribution

Proficiency with MS Office (Outlook, Excel, Word)

Fluent in English

Familiarity with international logistics/distribution terminology

Experience with SAP or other ERP business process systems

A second language

Medical, dental, and vision coverage — effective the 1st of the month after 30 days

Company-paid life, short-term, and long-term disability insurance

401(k) eligible after 3 months, with company match — 100% up to 3%, 50% on the next 2%

120 hours of PTO annually, with accrual that grows the longer you're here

9 paid holidays (if they fall on your scheduled workday)

A free beer after shift, because you earned it

Salary: $60,000/year

Schedule:

Monday–Friday, core office hours, 8:00am–5:00pm

Full-time