Guest Service Manager Job Waupaca area,Wisconsin USA,Restaurant/Food Service

Guest Service Manager

Type:
Full-Time

Location:

Bethany Home
Work type:
Onsite
Pay Range: $20.00

The Opportunity

The Guest Service Manager is responsible for the food and beverage service throughout the facility. Service areas include, but are not limited to, the main dining room, room service, the Herb Garden, SNF, Heartwood, the Pines, Shadow Woods, meetings and events/catering. The individual is accountable for the service staff and the quality and consistency of service provided. The Guest Service Manager will train, schedule, and manage staff to meet the current and changing needs of Bethany residents, families, and external events.

Key Responsibilities

Menu execution and delivery are to be consistent with typical restaurant models of methodology. Monitors FOH service to include timeliness, presentation, and satisfaction.

Directly responsible for the quality of service provided. Oversees dining staff and service in all areas’ campus-wide with a huge emphasis on resident/guest satisfaction. A constant “on floor” presence, working with staff, and “table touches” for all residents/guests are required.

Uses information gleaned from staff, resident, and family polls to enhance food service operations.

Hosts, serves tables, expedites food, etc., during meal service – all in a courteous and professional manner.

Knowledge of accepted nutritional standards and facility policies and procedures of the department. Able to apply these principles and to establish criteria to ensure that the established standards of quality are met. Demonstrates understanding of special diets while appreciating the importance of food in enhancing the quality of life for residents.

Verifies resident information daily regarding new admissions, hospitalizations, expirations, diet order changes, room and unit changes, and daily census, food preferences, meal outings, special events, and birthday parties, and relays this information to staff. All forms used need to be easily readable and consistent for accuracy.

Knowledgeable and respectful of the rights, dignity, and individuality of each resident in all interactions. Able to act as a role model for staff by protecting and promoting residents’ rights in all interactions with residents, staff, families, vendors, and government agencies. Interact with patience and kindness, maintaining a positive attitude toward residents. Makes prompt efforts to resolve all residents’ concerns or grievances.

Demonstrates a high level of interpersonal skills to interact with facility staff, residents, and families. Take corrective action as needed.

Consistently follows and enforces proper procedures and processes for conformance to standards by all employees. Coordinates and supervises the work of employees. Ensures accurate portion control, appearance, and temperature control.

Handles, prepares, labels, stores, and disposes of all food (such as soups, salads, desserts, beverages, etc.) according to all HAACP and department policies. Cleans and sanitizes workstations before and after all food prep. Follows recipes to meet menu standards, ensure portion control, and prevent waste.

Responsible for ensuring detailed cleaning of all dining areas and service equipment is completed regularly according to written and posted side work sheets.

Completes random inspections of service equipment. Reports all problems to Maintenance and the Food and Beverage Director.

Assist with the planning, set up, and service of special functions and catered events, while following proper procedures and meeting high‑quality demands.

Assists the Kitchen Manager with tasks when necessary and performs all other duties as assigned by the Food and Beverage Director.

What You Bring to Bethany

Five years of relevant experience is required, three of which are in management positions.
High School diploma or equivalent required. Culinary or Hospitality Management degree preferred.
Serve‑Safe certified, or ability to attain certification within 90 days of hire.
Solve practical problems with a variety of variables using critical thinking and basic math skills.
Ability to carry out all assigned tasks, duties, and instructions (verbal or written)…


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