Office Coordinator

Job Title:

Office Coordinator Department:
Residential Service Department

Location:

Wausau, WI (This position is on-site)

Hours:

Monday through Friday, 7:00am to 4:00pm

The Office Coordinator will play a key role in supporting the Residential Service Department for our Wausau team by coordinating the technicians’ schedules, dispatching service calls, managing warehouse inventory, and assisting with all other needs. This position will work closely with our service technicians and service manager to ensure efficient operations and exceptional customer service. This position offers advancement opportunities based on skill development, reliability, initiative, and leadership.

• Dispatch technicians to scheduled calls
• Communicate with technicians regarding job status, schedule changes and customer updates
• Assist with answering phone calls
• Provide excellent customer service through clear communication and prompt response time
• Receive, organize, and stock parts and equipment in the warehouse
• Help maintain a clean, organized, and safe warehouse and office environment
• Participate in process improvement discussions and support changes that enhance efficiency
• Perform all other duties assigned to this role

• Associate’s degree in business administration or currently pursing a business degree preferred
• 1 to 2 years in customer service preferred
• Administrative experience preferred
• Service Titan experience preferred, but not required
• Motived, positive attitude with a strong desire to learn and grow
• Detail oriented with strong written, verbal and organizational skills
• Ability to work in a fast-paced environment and multi-task
• Strong computer skills
• Ability to work in a team environment

• Ability to lift, move, or carry up to 50lbs
• Frequent sitting, standing, and walking
• Ability to reach, bend, or stoop