Assistant, Reception and Safety & Security

Applications must be submitted by 12:01 a.m., March 09, 2026.

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas‑New Year) and summer (week of July 4th), for most full‑time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students.

If you have the desire to help students while positively impacting the community, we'd love for you to join our team! See why our current employees did!

$21.67

The Reception Desk Assistant is accountable for covering the front desk at the main entrance of the College while supporting both the Student Services Team and Safety & Security Team. This role is responsible for greeting visitors, checking in students for appointments, answering the NTC Switchboard and transferring calls as appropriate. This position also assists with mail, transcripts, registration, and other administrative support for the One‑Stop Team and Safety & Security Team duties as needed.

Monday – Thursday, 7:30 AM – 4:00 PM;
Friday 8:30 AM – 5:00 PM

Position may support projects across Student Services, Security and other areas of the College to advance institutional goals and student success. While the regular schedule follows standard business hours, flexibility is required for occasional evening, weekend, or travel to other locations based on college events or operational needs.

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations.

• Serve as the initial point of contact for Student Services at the Information Desk, providing excellent customer service to students, faculty, staff, and visitors. Greet and direct students/visitors to appropriate locations on campus and check‑in students who are on campus for appointments.
• Answer the College switchboard, respond to general inquiries when able, and route calls to the appropriate department. Assist students with scheduling appointments and make appropriate referrals to other departments to support student progression from recruitment to enrollment.
• Monitor and respond to student requests through the College ticketing system, addressing questions when appropriate and routing other requests appropriately.
• Manage and maintain student files/records, including required admission documentation such as high school and post‑secondary transcripts, test scores, and internal forms.
• Register students for courses in an accurate and timely manner, including special student populations (Workforce Training & Development, Public Safety, Continuing Education, and K‑12).
• Assist applicants/students with basic questions on processes related to admissions, financial aid, academic appeals, and document submission in Workday.
• Learn and effectively use College software applications, including Workday, Canvas, Formstack, and Microsoft Office to efficiently assist applicants, students, faculty, and staff.

• Provide administrative support to the Director of Safety and Security and Safety and Security department personnel, including scheduling meetings, coordinating calendars, preparing agendas, and maintaining confidential files and records related to safety, security, risk management, and compliance activities.
• Assist with the preparation, tracking, and distribution of reports, correspondence, policies, procedures, training materials, and regulatory documentation (e.g., incident reports, inspection records, Clery‑related documentation) while maintaining strict confidentiality.
• Serve as a point of contact for internal departments and external partners (e.g., law enforcement, emergency responders, insurance…